Individual Holiday Calendar

[Wunan]

Hi All

I know that the 3CX system has the Global Holiday Calendar to set the holidays so that the system will play the assigned holiday prompt during those days. But would be nice if 3CX could allow us to to the same thing within the inbound rules as well. They already have individual office/after hours settings but there are no ways to set individual holidays and the call destination.

Also, another issue is that the Global Calendar prompts doesn't give any options for the caller to select. Such as "Please dial 0 to leave a message", something like this.

If 3CX could integrate both to the inbound rules, would be a perfect solution.

 

[Saqqara]

Any holiday settings calls are routed to the hol ivr where you do have the options for pressing 1.

You just have to record the correct prompt

 

[Wunan]

Any holiday settings calls are rounded to the hol ivr where you do have the options for pressing 1.

You just have to record the correct prompt

But if you set the Global Holiday dates in the Settings -> Timezone & Office Hours Settings -> Configure Holidays, here if you set the prompt you want, the system will route the calls to this IVR.

 

[Saqqara]

Do not enter a prompt against the holiday, enter the correct prompt in the hol ivr and this is the one that will be played.

If you enter a prompt against the holiday this is the one that will be played , else it plays the hol ivr prompt

https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/ Side 11

 

[Wunan]

Let me explain my situation clearly to you first. My client has 2 seperate divisions with 2 seperate holiday dates and IVRs. So, I cannot set the global holiday option as it will not work separately for both divisions. So, if there is a holiday calendar option available at the inbound rule level along with adding IVR option and/or rerouting to a different destination during the holiday period, then we can achieve this very simply by configuring the inbound rule of the numbers belongs to those divisions.

Hope I have explain clear enough.

Thank you