Integration of Freshservice in 3CX

[Noah Barbe]

Hello,
So, I created my CRM with the documentation of Freshservice and that of 3CX. Currently my CRM creates a contact for each call.

The problem is that he should only create one when the contact does not exist in Freshservice.

Then, at the end of a call, it should create a ticket, but it does not.


Thank you for your help
Noah B.

 

[edossantos]

You should enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call and check the 3cxSystemService.log to understand what the problem is. There you will see all the interactions between 3CX and the CRM, so you can determine what's wrong.