Solved Internal server error occurred. Please contact administrator.

[wtoh]

I have recent upgraded my lab 3CX to Alpha Version 20.0 Update 10 (Build 1621 Alpha - AI 1.6.57). Immediately, I lost access to Integrations section and get this error.

Version: 3CX 20.0 Update 10, Build 1621 Alpha, AI 1.6.57
Deployment: self-hosted private cloud
Symptom: Integrations section became inaccessible immediately after the upgrade
Exact error: Failed to receive system information. Internal server error occurred. Please contact administrator.

How could I fix the issue?

Appreciated your help in advance.
Regards,
Wilson

 

[TheodorosG_3CX]

Can you please create a support case to check to check this further?

 

[wtoh]

I tried but it doesn't allow me to create support ticket due to the system is not for sale.

 

[NikosT_3CX]

@wtoh the issue was resolved after the communication with a member from our support team, correct ?

 

[Henrik2]

Same problem here as well. @wtoh do you have any idea, what the support did to fix that problem?

 

[Charles_3CX]

Same problem here as well. @wtoh do you have any idea, what the support did to fix that problem?

Does this system have CRM integration?

 

[wtoh]

Hi, @NikosT_3CX. yes. the issue resolved.
Thanks @TheodorosG_3CX for his great support.

 

[TheodorosG_3CX]

@Henrik2 Can you please contact your partner and ask to open a support case so we can check?

 

[Henrik2]

Does this system have CRM integration?

Yes Zoho.

 

[Henrik2]

I fixed it:

In the parameter CRMINT_DEFAULT is a faulty XML value.

In my case, the tag

<Variable Name="_restUrl" Value="https://www.zohoapis.eu" />

is written twice:

......
<Variable Name="OutboundCallText" Value="[DateTime]: Answered outgoing call from [Agent] to [Number] [Name] ([Duration])[LineBreak][LineBreak]Transcription: [Transcription][LineBreak][LineBreak]Summary: [Summary][LineBreak][LineBreak]Recording: [RecordingUrl]" /><Variable Name="NotAnsweredOutboundCallText" Value="[DateTime]: Unanswered outgoing call from [Agent] to [Number] [Name]" /><Variable Name="_restUrl" Value="https://www.zohoapis.eu" /><Variable Name="_restUrl" Value="https://www.zohoapis.eu" /></Variables><ContactOptions ExternalCalls="True" DidCalls="True"><Dids /></ContactOptions></CrmIntegration>

Deleting the duplicate fixes the problem:

......
<Variable Name="OutboundCallText" Value="[DateTime]: Answered outgoing call from [Agent] to [Number] [Name] ([Duration])[LineBreak][LineBreak]Transcription: [Transcription][LineBreak][LineBreak]Summary: [Summary][LineBreak][LineBreak]Recording: [RecordingUrl]" /><Variable Name="NotAnsweredOutboundCallText" Value="[DateTime]: Unanswered outgoing call from [Agent] to [Number] [Name]" /><Variable Name="_restUrl" Value="https://www.zohoapis.eu" /></Variables><ContactOptions ExternalCalls="True" DidCalls="True"><Dids /></ContactOptions></CrmIntegration>

No restart needed.