IP Address of My3cx.ca URL keeps changing

[Mark Adams]

This morning for the 2nd time in 2 weeks I woke up to find that I cannot login to 3CX. Last week I assumed I had been hacked and I recreated my instance on Azure, set everything up from scratch, and all has been well for the last week.

This time I did some more digging around, and it looks like my instance is fine, I can login, even get calls going, but what is happening is that the IP that my 3CX Url points to is different than the Static IP that I have in Azure. So I guess something happens and my URL ends up pointing to somewhere else, where there is obviously another 3CX instance running because I get the login prompt.

I have 3 instances in my instance manager, only because there does not seem to be a way to delete them, so if anyone can tell me how to remove old unused instances, that would be great.

But my main issue is how do I change the IP mapping for my "my3cx.ca" URL?

 

[SteveITS]

Can you stop the other two instances? (may be trial and error until you get the right one) It's going to update the IP as they each check in, if they're all using the same hostname.

 

[leejor]

So I guess something happens and my URL ends up pointing to somewhere else, where there is obviously another 3CX instance running because I get the login prompt.

Looking up the IP should give you a rough idea of where this mystery 3CX installation is located.

 

[Mark Adams]

I've only ever hosted 2 places. My azure portal, and the 3cx hosted platform, wherever that is.

So It must be the 3cx hosting. Is there a way to delete instances in the 3cx cloud? Do I have to contact support for that?

 

[SteveITS]

Mark, see https://www.3cx.com/community/threads/delete-instance-hosted-by-3cx.75573/

 

[JohnS_3CX]

Hi,

Follow the thread above to get the instance deleted, also delete any duplicates you have in your own hosting solution.

You must end up with only a single installation in order for the issue to be resolved.

 

[Mark Adams]

OK thanks