Issue with 3CX Backup Options - SharePoint Not Displayed After Successful Office 365 Integration

[PHK123]

Hello 3CX Community,

I'm reaching out for some assistance regarding an issue I've encountered with the 3CX backup options in the 3CX Admin Portal. I have successfully integrated Microsoft Office 365 with 3CX, as confirmed within the portal. However, despite this successful integration, I'm facing an unexpected problem.

Issue: In the 3CX backup options, 'SharePoint' is not being displayed as an available option. This is puzzling since the 365 integration is confirmed and should, in theory, include SharePoint as part of the backup solutions.

Here's what I've done so far:

1. Completed the Office 365 integration process in the 3CX Admin Portal.
2. Checked the integration status, which is confirmed and appears to be functioning correctly.
3. Navigated to the backup options in hopes of setting up SharePoint backups.

However, SharePoint does not appear in the list of available backup options, which is contrary to my expectations post-integration.

I'm looking for guidance or suggestions on how to resolve this issue. Has anyone else experienced this? Are there additional steps or configurations that I might be missing?

Any advice or insights from the community would be greatly appreciated. I'm eager to ensure that our 3CX setup fully leverages the capabilities offered through the Office 365 integration, particularly for robust backup solutions.

Thank you in advance for your time and help.

Best regards, Paul

 

[NicholasP_3CX]

Hello @PHK123 !

Sharepoint was recently introduced to 3CX as an option. If you cannot see it, it may mean that you are on an older update.

Can you please confirm, and also possibly update your 3CX system to the latest update of Version 18 to have SharePoint available as an option?

 

[PHK123]

Hello @PHK123 !

Sharepoint was recently introduced to 3CX as an option. If you cannot see it, it may mean that you are on an older update.

Can you please confirm, and also possibly update your 3CX system to the latest update of Version 18 to have SharePoint available as an option?

I have Version 18.0.7.441 installed.

 

[NicholasP_3CX]

Hi @PHK123

Sharepoint was not available in Update 7. You would need to update to update 8 to see this option.

https://www.3cx.com/blog/releases/v18u8a-ms-365-integration/