Issue with audio on 3cx desktop app after migration

[DBCI]

We migrated our self-hosted 3cx from one provider to another and used backup to restore it ...

all went smoothly 3cx phone app reconnected like a charm and so did the phones BUT.... all my colleagues and myself do not have audio on our 3cx desktop app anymore ...

We actually tested with *777

desk phones ok
3cx phone app ok
3cx desktop app ko ... no receiving audio or sending audio

i fail to see why the desktop app would fail since we have a sbc on site and the desktop app is supposed to use the 3cx tunnel .. just like the phone app ... any help would be appreciated

 

[SteveITS]

Does the web client audio work?
Does the firewall test pass?

 

[DBCI]

Hi the web client audio does not work ...

and i have effectively an audio fail on ports 7000-xxx and 9000-xxxx

i thought the desktop app and web client use 3cx tunnel like the 3cx phone app ...

 

[SteveITS]

The media is separate, see WebRTC here: https://www.3cx.com/docs/ports/