Issue with Automatic backups

[Seth Adams]

We are currently experiencing an issue with the automatic backups on one of our systems. When we run a manual one and it works fine but the automated one always fails.

It gives us the message:

3CX Phone System tried to backup but failed due to the following reason(s):
System.Exception: Error creating backup ---> System.IO.IOException: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
   at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
   at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   --- End of inner exception stack trace ---
   at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.FtpClient.FtpSocketStream.Write(Byte[] buffer, Int32 offset, Int32 count)
   at System.Net.FtpClient.FtpDataStream.Write(Byte[] buffer, Int32 offset, Int32 count)
   at System.IO.Stream.InternalCopyTo(Stream destination, Int32 bufferSize)
   at _3cxNetBackupAndRestore._3cxBackup.FinishingTask()
   --- End of inner exception stack trace ---
   at _3cxNetBackupAndRestore._3cxBackup.WaitForFinish()
   at _3cxBackupRestoreImpl.BackupRestoreUtils.Backup(IFilesystem filesystem, String instanceId, String cfgPath, String dbConnectionString, BackupConfig options, String fullpathFilename, Boolean sendEmail)
   at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)

Please can anyone help?

 

[cobaltit]

So step one please confirm you are on Update 6 else you are wasting everyone's time, yours included. Step 2 how are backing up?