Issue with QCB dialing 911

[SalC]

Hello,
We have the press 2 option enabled for queue call back. Some "punks" lately have changed their call back number to 911. The system is therefore calling 911.
How can we prevent this from happening?
Thanks.

 

[VoIPTools]

I would like other's to comment on this suggestion given the criticality of the subject before you implement my suggestion.

You could put restrictions on your outbound rule for 911 based on extension number or group membership.

 

[JohnS_3CX]

Hello,

Please look at slide 16 https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

You can press S to view the speaker notes too, or open the transcript.