Issues with Call Queue time accuracy in PWA.

[PSC-Makc]

Hi all, I have been told by some of our users that their log in/log out times and call times are often incorrect by anywhere from 1-15 minutes.

For example, one of our users that frequently logs in and out of their call queue sent me this specific example.

User signs in like normal, then goes to sign out at 4:54pm on 7/17/2026, she is 100% sure of the time she signed out.


In the image below, you can see that the reports say she signed out at 4:44pm. It also shows this on the call queue view from the user. See below a picture sent by the user on the day of this incident:




Another issue I have raised to the 3CX forums in the past is regarding the Answered Calls and Abandoned Calls being inaccurate in both these views as well(often displaying tons of abandoned calls that did not happen, such as only 3 calls coming in the entire day, but abandoned calls for that day displayed something like 27 for one agent)- there was no resolution since then to this issue.


I would also like to note that we have verified that the user device has an accurate time and is not out of sync in any way.

Please advise.

 

[Charles_3CX]

On the computer, you are accessing the Admin console to review the logs and reports. What is their time zone? Does it have the same time as the 3cx machine and the users' time?

 

[PSC-Makc]

The computer I am using, the user's computer, and the server are all on the same time zone and are synced + confirmed to be accurate.

 

[Charles_3CX]

Can you access the system's SSH terminal and install an NTP server? You can use this guide to do so even if you're not on Hyper-V; please try it anyway and let us know.

https://www.3cx.com/docs/installing-microsoft-hyper-v/