IVR - Forward to External Number

[DrainBamaged]

Can we get the addition of an option to forward to an external number on the IVR please? To forward to another site 3CX queue through the bridge, I have to set up an extension and forward the call to the off-site Q using the extension's external number forward.

That's messy, it ties up an extension and the one second delay is annoying using that method. Thanks.

 

[AWS2P]

have you tried to set connect to extension, then enter bridge prefix+remote Q number ?

 

[DrainBamaged]

Morning,

Oui merci. I tried both Connect to Q and Connect to Extension options. You can enter the Bridge prefix, and extension number in XXXXX format, but it does not save it.

Only way I found was to forward through a local extension.

 

[leejor]

Sending a call to an "extension" is not going to make use of the outbound rules. Sending through an extension, with forwarding, as you are doing, is the only option at the moment, that i can think of.