IVR language selection and remeber for next call

[semirnp]

I have created IVR in digital reception with 5 languages option. Is it possible to have the menu of language will not come on second call from a client since it should remember previous language selection.
Is there such feature on Digital reception or CFD.

 

[edossantos]

This is something that you could implement with a CFD app. You could store the language selection in a database, so the CFD app checks this database when the call is received, to know if the user already selected a language. If they did, then you play the prompts in that language, otherwise you can offer the language selection in a menu.

 

[semirnp]

This is something that you could implement with a CFD app. You could store the language selection in a database, so the CFD app checks this database when the call is received, to know if the user already selected a language. If they did, then you play the prompts in that language, otherwise you can offer the language selection in a menu.

Thanks for the support, bu since i have no experience in CFD , is there any demo for language setup for CFD

 

[edossantos]

Thanks for the support, bu since i have no experience in CFD , is there any demo for language setup for CFD

No, there is nothing like this already done. You will need to learn how to use the CFD and build the app. It's a quite simple app though, so you should not have issues once you get used to the CFD.

Please start by reading the manual, and playing with the examples:
https://www.3cx.com/docs/manual/call-flow-designer-manual/

You can also check the video tutorials:
https://github.com/3cx/cfd-demos/tree/master/tutorials

 

[semirnp]

No, there is nothing like this already done. You will need to learn how to use the CFD and build the app. It's a quite simple app though, so you should not have issues once you get used to the CFD.

Please start by reading the manual, and playing with the examples:
https://www.3cx.com/docs/manual/call-flow-designer-manual/

You can also check the video tutorials:
https://github.com/3cx/cfd-demos/tree/master/tutorials

Thanks, i will refer