IVR not working as expected

[potatohead]

Somehow our Digital Receptionist has stopped working. I can dial the receptionist as expected as a direct extension, but incoming calls to the associated DDI number don't work - the call just rings all extensions with no outgoing announcement. I've tried the obvious stuff like deleting and recreating the DDI number/rules/digital receptionist config.This silent failure has caused us an issue with a client who now thinks we are a fly-by-night outfit, which is most unfortunate. I have no idea what to try next - we are on v18, I guess an upgrade to v20 could be in order, but I've read reports that DTMF routing of calls may have been removed from v20 or at very least can no longer be edited, which would be a major blow if accurate.

 

[SteveITS]

If you enable Medium verbosity in the Activity log that is usually sufficient to show the call routing details.

Is the number format on the DID exactly matching what is being sent? You could try prepending the number with a wildcard * as in *1112223333.