Solved Landline Numbers

[akihabara]

Hi guys, so i have installed 3cx, the free version successfully. My ultimate target is to use 3cx to receive calls on my android and a queueing system (when more than 1 are calling, the person waiting should listen to a custom message, instead of busy tone). Right now, i am looking to buy a landline UK number and connect it to the 3cx. Which is the best place to fetch a number? I tried with my sipgate account but sip trunk didnt work.

 

[Evolute IT]

You can use a UK trunk or get Telnyx or Twilio and use their worldwide service.

 

[akihabara]

Firstly, for Queue functionality you will need a Pro license rather than Standard.

In terms of where to get a number from, you can contact one of the SIP providers listed on the following page:

https://www.3cx.com/partners/sip-trunks/uk/

Or you could go through a local partner who would help to setup the system, host it and provide the lines you need.

Yes, i will obtain a Pro licence once i am ready to implement the things i need. Im currently in "learning mode"

I want to do the configuration by myself.

It's a really exciting technology to say at least!

 

[akihabara]

You can use a UK trunk or get Telnyx or Twilio and use their worldwide service.

I will check twilio because i use them for SMS services already

 

[akihabara]

You could get a trial of Pro or Enterprise as well to try out the features you're going to want?

sure i will as soon as i am more comfortable with all the new terminology!

 

[akihabara]

So, i bought a twilio number thanks to Frederick, and connected it to my 3cx. It shows green light, so i guess i did the right thing. Now the outbound rules are a bit tricky. I receive calls, i cant make calls! I checked a few threads in here about outbound rules, but none of them helped me. Any advice?

 

[cobaltit]

Did you follow the guide?

How to set up Twilio Elastic SIP Trunking with 3CX V15.5

 

[akihabara]

Did you follow the guide?

How to set up Twilio Elastic SIP Trunking with 3CX V15.5

yes i did actually. I set 3 rules. E.164, International and National calls (The example shows +49 for Germany, but i changed it to +44 for UK)

E.164


International



National

 

[cobaltit]

So what do the logs say when you try to call out? You will want to set them to verbose before trying.

 

[akihabara]

So what do the logs say when you try to call out? You will want to set them to verbose before trying.

I am not sure where i can change to verbose (i went to settings -> parameters and searched for verbose and changed the value from 2 to 6), but my 3cx android client when i call a uk number in any format, i get a toast message and it says forbidden

 

[cobaltit]

You want to change the activity log to verbose and look there to see why the calls aren't working

 

[akihabara]

You want to change the activity log to verbose and look there to see why the calls aren't working

Thank you very much. I managed to find where Activity Log was (in front of my eyes lol), and changed it to verbose (which took the cpu to >40% load, compared to 4% before).

I followed the logs and i managed to make a call.

In my case the problem was that in Outbound Rules, i didnt add the Extensions (i added the extension group DEFAULT - all of the extensions), and now it works perfectly fine!

 

[Alphabetic]

I would have a read of all modules in the academy section to further assist you and to give you some more info on the system.

https://www.3cx.com/3cxacademy/videos/basic/installing/