Let user set trunk to extension

[Helpdesk Avelco]

Hello,

I would like to know if it is possible to let an user set the trunk to an extension. I know that it is possible to set all phones to dnd to reach a certain extension but that is not an option unfortunately.

 

[YiannisH_3CX]

Hello @Helpdesk Avelco

You want the user to be able to set the destination of the trunk manually? Can you provide some details of the use case scenario so we are able to further assist?

 

[Helpdesk Avelco]

Hello @YiannisH_3CX ,

The customer has 20+ phones and wants a option to forward all incoming calls to the voicemail. We have an extension called Voicemail with a personal closed text.

 

[YiannisH_3CX]

You can use a dummy extension to forward all calls based on its status so when you want to send all calls to voicemail you only need to change the status of that extension.
You can also use the emergency codes of the PBX and set the PBX to out of office hours that will send all incoming calls to the Out of office hours destination of the trunk.
https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3