Licence question

[Chrischevy80]

I'm a bit confused about the licencing model of 3CX.

A year ago, we installed the free Standard version. I now see a warning saying that maintenance will expire soon and that I need to pay for annual maintenance.
Just to be sure: do I have to pay the maintenance in order to keep the softphones on mobile devices ? When we first installed 3CX, we knew that the Free Version would fall back to to a "8 simultaneous calls" after one year, but we never saw the information about "Softpone, emails and certificates will stop working if you dont get a maintenance plan". Is this new ?

 

[AWS2P]

Where have you read those informations? directly in email?
you receive a warning email , but this stay free for free pbx

 

[Chrischevy80]

Look at the bottom of this page: https://www.3cx.com/ordering/pricing/faq/

3CX licenses require renewal every year. If a license is not renewed then it loses access to the following services which are offered by 3CX and included in the annual subscription:

• 3CX SMTP Service – to receive alerts and notifications
• Security updates
• 3CX FQDN service
• Auto-renewal of Let’s encrypt SSL Certificate
• Seamless use of the iOS and Android Apps
• PBX Updates – Get the latest versions and service packs of 3CX
• IP Phone Firmware and Template Updates
• CRM Updates and additions
• VoIP Provider Templates Updates and additions
• 3CX WebMeeting – Web conferencing features for all users

 

[AWS2P]

Perhaps this FAQ is not up to date, like you said your key should switch from 16sc to 8sc but stay completly free without loosing features.
Maintenance stay available and new version too, so if your pbx is running v15.5 you can update freely

 

[Chrischevy80]

I'd like to have official information on this. I cannot assume anything, and the expiration date is getting close.

 

[AWS2P]

Given info is not mine, is coming from 3cx commercial service, but if you are not zen with this, do a backup without key and FQDN of your pbx, in worst case , you just have to fill the form to ask for a new free key, you just need to use a new email adress and restore your config during reinstall

 

[JohnS_3CX]

Hi Chris,

When the system reverts to the free license (if you don't renew):

The Standard V15.5 will fallback to 4SC

The Standard V16 will fallback to 8SC

The additional features you mentioned above will work, but that's subject to change at any moment for Free users.

You can contact us here using your license key if you need more information: https://www.3cx.com/contact-form/

 

[AWS2P]

Here it is, the answer comes from the 3CX staff , so it's official.

 

[Chrischevy80]

Hi Chris,

When the system reverts to the free license (if you don't renew):

The Standard V15.5 will fallback to 4SC

The Standard V16 will fallback to 8SC

The additional features you mentioned above will work, but that's subject to change at any moment for Free users.

You can contact us here using your license key if you need more information: https://www.3cx.com/contact-form/

Thank you !

 

[AWS2P]

you are welcome