License change

[VoIPster]

I have a 3CX one-year trial license which is expiring in 2 days. I do not need 16 simultaneous calls, and wish to switch to a free Standard license.

It's my understanding that I need to contact a reseller to acquire a new license. I have read some threads that mention some painful steps involved with changing a license, but it appears that in the most recent update, the key can be replaced painlessly.

Can anyone confirm that downgrading your license will work as easily as entering the new key and clicking "Replace license key", as shown in the attached image?

 

[cobaltit]

Hey VoIPster! Yes once you are a recent enough version those steps work. Keep in mind you also need to restart the services. If you don't already have a reseller to purchase through I can help with that.

 

[cobaltit]

Update 5 is when they added the swap capabilitiy.

 

[cobaltit]

Sorry I misread that you didn't want to switch to the free license. You should have received an email to verify your information or something to that effect but otherwise that key should revert to a free 4sc standard.

 

[VoIPster]

Hey, thanks for the additional info. So once the license expires, it's not lights out, just reversion to the free license I desire anyway? That would be perfect.

 

[cobaltit]

Well that's the theory. You are one of the first I've heard so who knows if 3CX got it right but that's how it's supposed to work. There was a thread about it somewhere I'll see if I can find.

 

[YiannisH_3CX]

Hello @VoIPster

Please note that once the free one year licence expires if the key is not renewed the licence will revert to a 4SC standard licence with active maintenance for an additional year. If 4SC is enough for you then you should have no issues. Is your current key a standard licence?

 

[cobaltit]

@YiannisH_3CX

Is there any confirmation/registration required by the license contact or does that process happen automatically?

 

[YiannisH_3CX]

Is there any confirmation/registration required by the license contact or does that process happen automatically?

The process will happen automatically one the PBX communicates with the activation server.

 

[craigreilly]

Doesn't this also assume it is on a paid hosting account and not a free trial hosting?

 

[cobaltit]

@craigreilly

Good call. I never did much with PBXExpress so I always forget about that.

 

[YiannisH_3CX]

Doesn't this also assume it is on a paid hosting account and not a free trial hosting?

Hosting and licencing are 2 different things. The free hosting will stop working after a year but the licence used will continue to work with 4SC (if not renewed). You can take a backup of the hosted PBX and restore it either to a paid hosting account or an on premise server with the same licence and it will continue to work.