license limit reached

[a2om]

Hi, We keep getting "license limit reached" for no good reason. (that i can see.)
Here is a piece of the log:

09:58:09.827 [CM503008]: Call(636): Call is terminated
09:58:03.296 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:57:56.922 [CM503008]: Call(637): Call is terminated
09:57:31.299 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:56:59.301 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:56:27.303 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:55:55.306 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:55:23.309 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:54:51.313 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:54:19.317 Active calls counted toward license limit: [166,241,247,451,494,526,625,636,637]
09:54:09.818 [CM503008]: Call(638): Call is terminated
09:54:06.569 [CM503007]: Call(638): Device joined: sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:54:06.553 [CM503007]: Call(638): Device joined: sip:[email protected]:5060
09:54:06.553 [CM503002]: Call(638): Alerting sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:54:06.397 [CM503025]: Call(638): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=38e6f73bba0c700f]
09:54:06.334 [CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded.
09:53:51.040 [CM503007]: Call(637): Device joined: sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:53:51.024 [CM503007]: Call(637): Device joined: sip:[email protected]:5060
09:53:51.024 [CM503002]: Call(637): Alerting sip:[email protected]:40600;rinstance=38e6f73bba0c700f
09:53:50.868 [CM503025]: Call(637): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=38e6f73bba0c700f]
09:53:50.805 [CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded.
09:53:47.321 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:53:15.326 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:52:43.330 Active calls counted toward license limit: [166,241,247,451,494,526,625,636]
09:52:40.065 [CM503003]: Call(636): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:10.1.1.39:5060
09:52:40.065 [CM503003]: Call(636): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:10.1.1.34:5060
09:52:39.924 [CM503007]: Call(636): Device joined: sip:[email protected]:5060
09:52:39.924 [CM505001]: Ext.4019: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] PBX contact: [sip:[email protected]:5060]
09:52:39.924 [CM503002]: Call(636): Alerting sip:[email protected]:5060
09:52:38.206 [CM503025]: Call(636): Calling RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060]
09:52:38.190 [CM503025]: Call(636): Calling RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060]
09:52:38.190 [CM503025]: Call(636): Calling RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060]
09:52:38.128 [CM503004]: Call(636): Route 1: RingAll8001:40104019Ext.40194016Ext.40164017Ext.4017@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
09:52:38.128 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:52:38.128 [CM505003]: Provider:[VOIPTALK] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:[email protected]:5060]
09:52:29.613 [CM503007]: Call(636): Device joined: sip:[email protected]:40600;rinstance=765305f761d079a6
09:52:29.613 [CM503007]: Call(636): Device joined: sip:[email protected]:5060
09:52:29.598 [CM505001]: Ext.8005: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
09:52:29.598 [CM503002]: Call(636): Alerting sip:[email protected]:40600;rinstance=765305f761d079a6
09:52:29.426 [CM503025]: Call(636): Calling Ext:Ext.8005@[Dev:sip:[email protected]:40600;rinstance=765305f761d079a6]
09:52:29.395 [CM503004]: Call(636): Route 1: Ext:Ext.8005@[Dev:sip:[email protected]:40600;rinstance=765305f761d079a6]
09:52:29.395 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:52:29.395 [CM505003]: Provider:[VOIPTALK] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:[email protected]:5060]
09:52:29.379 [CM503001]: Call(636): Incoming call from 07860156950@(Ln.10000@VOIPTALK) to <sip:[email protected]:5060>
09:52:29.176 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:8005
09:52:11.335 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:51:39.340 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:51:07.344 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:50:35.350 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:50:03.357 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:49:31.363 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:48:59.370 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:48:27.377 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:47:55.384 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:47:23.391 Active calls counted toward license limit: [166,241,247,451,494,526,625]
09:47:13.971 [CM503008]: Call(635): Call is terminated

There was 1 person on a call at the time. We have an 8 call SMB license.
I don't know what to make of [166,241,247,451,494,526,625,636,637] after the active calls line...
There are no calls active when that comes up.

Any ideas or can anyone point me to more relevant information to help diagnose this issue?

Thanks,

Antony

 

[m.fokkert]

Same problem here still no solution in all other topic about this.

3cx v8 fully updated.

Mark

 

[mlsoluciones]

I have exactly the same problem , only with 2 simultanious call

Active calls counted toward license limit []

Have you solve this?
thanks a lot

 

[mfm]

Hi,

Have you purchase a support contract so we may passs this issues trought the correct channel, also resetting the PBX will solve this for a short time.

 

[snix]

Hi

we have the same problem.
No active calls when we get this error...

Also we know it solves the problem for a while after restarting the services.
Is ther any solution?

Thanks,
Ben

 

[SY]

Extensions/Trunks/System extensions Status pages should show those calls and you can collect more informations about them.
Also, you can drop calls from management console (see Disconnect call button at the top of the pages)

 

[a2om]

Hi,

Have you purchase a support contract so we may passs this issues trought the correct channel, also resetting the PBX will solve this for a short time.

hi,

no as of yet i have not.
its not just me having this problem so it is unlikely to be a problem with my set up.
should i pay a problem with the software? i dont think so!
Basically my 3cx box registers approximately 7 calls all the time even though none are active. They do not show on the extensions as in use. I reset the service and as you say it does solve this for a certain period. If you know this it seems you also know the solution...

Antony

 

[turnkey]

Hi Antony,

I've got the same problem with a customer's 3CX box, calls dropping or unable to make calls and call license limit is high also.

@mfm I've got a support ticket open (KMO-696857) - I'm waiting for a response from the tech team now.

 

[a2om]

Hi Antony,

I've got the same problem with a customer's 3CX box, calls dropping or unable to make calls and call license limit is high also.

@mfm I've got a support ticket open (KMO-696857) - I'm waiting for a response from the tech team now.

turnkey, i would very much appreciate knowing any info you get back...
mfm, fyi - i have no problem with buying support when it is for a problem that I have created for myself... it seems that this isnt the case here.

 

[turnkey]

No problem at all.

Yes I agree it appears to be a bug with 3CX as many people are having the issue.

I hope they resolve it soon as my customer is getting very frustrated.

It seems that 3CX is unable to disconnect calls hence why the call count keeps rising, as a new call goes over the top of the previous one. - But i'm no expert.

Let's hope 3CX get back to us as soon as possible.

 

[turnkey]

Hi Antony,

Which version are you running?

We are running 8.0.10824.716 - It seems there is a known bug with this.

According to tech support by upgrading to the latest version it's okay; http://www.3cx.com/downloads/v8rep/3CXPhoneSystem8_8.0.11596.758.exe

So backup your current system, uninstall, install updated version and then restore the DB.

Good luck

 

[turnkey]

Unfortunately this has not resolved it for me.

My customer is still having calls drop, waiting for my support ticket to be answered by 3CX tech support.

 

[scheidell]

This appears to be a serious problem.
We just started to investigate a replacement for our sipx server, but if calls don't hang up, and 'tick' a license limit, this seems to be a built in DOS.

If the trunks don't hang up, then not only do you have a problem with licenses, but you could be paying for hours and hours and hours of trunk charges.

is this with some specific trunk, type? PSTN or SIP trunks?

 

[a2om]

is this with some specific trunk, type? PSTN or SIP trunks?

...in our case we are using SIP trunks. I am not so sure that they dont hang up... maybe it is just that the 3CX system is not realising they HAVE hung up :?:

 

[scheidell]

is this with some specific trunk, type? PSTN or SIP trunks?

...in our case we are using SIP trunks. I am not so sure that they dont hang up... maybe it is just that the 3CX system is not realising they HAVE hung up :?:

this is bad. we would have been using SIP trunks.
if your sip provider has call logs, check to see how many mins it thinks you are on.

If this is a known (and seemingly reproducible problem for many users), this would make 3cx unusable for SIP trunks.

does it seem to matter if you initiate the call? or if it goes through the AA? or DID?
does it happen when you make OUTBOUND call?

does it matter if the call was transferred (blind or attended)? or who hangs up first?

I can't imagine this happening for everyone, or as I said, 3cx would not be useful in a production environment.

 

[nb]

Hi

We have an installation update for this

Please download this package which contains a fix for this problem.

Sorry for inconvenience caused

http://www.3cx.com/downloads/v8rep/3CXPhoneSystem8_8.0.11596.758.exe

Let us know if you have any problems

Thanks and regards

 

[a2om]

Hi

We have an installation update for this

Please download this package which contains a fix for this problem.

Sorry for inconvenience caused

http://www.3cx.com/downloads/v8rep/3CXPhoneSystem8_8.0.11596.758.exe

Let us know if you have any problems

Thanks and regards

Hi,

You will see on the previous page that user turnkey was told to try this and it hasn't solved it for him.
We will try this tonight (out of hours) but further investigation may well be required.

Thanks

 

[nb]

Unfortunately this has not resolved it for me.

My customer is still having calls drop, waiting for my support ticket to be answered by 3CX tech support.

Turnkey - Can we see logs, Can you send me the ticket it?

Thanks

 

[turnkey]

Hi,

Yes, this is the version I was told to try. It certainly does solve the License issue for me, however, now I'm having major ACK errors, where calls drop every 30 seconds.

I've just posted a new topic here: http://www.3cx.com/forums/major-bug-with-ack-15685.html

 

[nb]

Yes I checked with support - you have a networking problem.

So there is no relation with license limit reached.

Your problem will be dealt with in other means not in this post.