Solved License Not Coming

[Arjun]

Hi guys I would just like to find out how long it takes for new licenses to be assigned. I have requested my license seven hours ago and have made multiple requests to make sure it goes through, but have not yet received anything. Am I doing something wrong?

 

[Agathocles Prodromou]

Hi @Arjun ,

Did you complete this form?

You should have received a verification email instantly.

Also, after submitting the form were you redirected to a page which contains the download links?

 

[Arjun]

Yea I have completed that one as well, but I did the same looking one on elastix a few times. using two different email addresses. A few from auroranet.co.za and one from gmail.

 

[Arjun]

Howzit guys I still haven't received any license. Is there something I can do to remedy the situation?

 

[Agathocles Prodromou]

Please do the following:

1. Clear your browser's cache <- do not skip this step
2. Complete this form again
3. Post a screenshot of the page you are being redirected to after submitting the form

 

[Arjun]

I used a different browser and cleared it's cache before I did it just for extra measure. The first browser was chrome the nxt firefox so they dont share any thing like chrome and IE

 

[Arjun]

Please do the following:

1. Clear your browser's cache <- do not skip this step
2. Complete this form again
3. Post a screenshot of the page you are being redirected to after submitting the form

Sorry I just came back to see if there were any response and saw that my files were missing so I just reposted them.

 

[Agathocles Prodromou]

Sorry I just came back to see if there were any response and saw that my files were missing so I just reposted them.

I removed the attachments because they contained your personal information. I have gotten the information needed and will get back to you as soon as there's something.

 

[Arjun]

Oh thank you I was concerned about that information. Thanks man I would really like to get this thing up and running. I have always loved the two platforms and excited to see them working together.

 

[Arjun]

Hi guys I still haven't received a license, is this normal.

 

[Joe W]

Just to tag on. The form never submits for me. Tried different ISPs, browsers, etc. I click on Submit and it just doesn't.

 

[Agathocles Prodromou]

Oh thank you I was concerned about that information. Thanks man I would really like to get this thing up and running. I have always loved the two platforms and excited to see them working together.

Sorry for the delay. We are working on a minor fix for your problem. You will receive it soon.

Just to tag on. The form never submits for me. Tried different ISPs, browsers, etc. I click on Submit and it just doesn't.

Did you complete all the fields? What browser are you using? Did you select a valid zip code?

 

[Joe W]

Did you complete all the fields? What browser are you using? Did you select a valid zip code?

I have tried Internet Explorer, Edge, Chrome, Firefox. From 3 separate ISPs. To my the Zipcode is valid. It is my zipcode.I have attempted all of this on 4 computers. There is never an error message.



And of course I went to try it once more to get you a screenshot, and it works.

 

[Arjun]

Thank you good to hear. I also struggled to submit my form on Elastix website because it is red I couldn't see that I had to select a zip code which is apparent on the 3cx site. But you say you did select a zip code so yea then I'm not sure what is going on.

 

[Agathocles Prodromou]

I have tried Internet Explorer, Edge, Chrome, Firefox. From 3 separate ISPs. To my the Zipcode is valid. It is my zipcode.I have attempted all of this on 4 computers. There is never an error message.

And of course I went to try it once more to get you a screenshot, and it works.

Murphy's law Good to know that it has worked for you.


@Arjun : Please check your inbox now

 

[Arjun]

Happy days guys I got my license. What happens after a year by the way?

 

[Agathocles Prodromou]

Happy days guys I got my license. What happens after a year by the way?

After a year, if you want to continue receiving updates and using 3CX services you will need to purchase maintenance.

 

[Arjun]

Oh ok well that makes sence, but my pbx will continue to function?

 

[Arjun]

You guys really do give awesome service thanx