License reached due to "Ringing"

[mykredit]

We have an outbound CFD that calls customers, in the active calls it shows all the ringing customers. The issue is that we receive an error License limit is reached. Active calls: [40053,40059,40060,40063,40064,40065,40067,40069,40075,40078,40080,40084,40085,40088,40089,40090,40091]

I thought the license should only count when the calls are connected, but most of them being "Ringing" quickly fills our 16 user limit. How should I solve this, or where should I start exploring?

 

[craigreilly]

If this is happening often, then perhaps you should have a larger license.
Or limit the CFD to making 12 calls for example.

 

[JohnS_3CX]

Hello,

As soon as a call is created (this means even lines that are still ringing) you are using up a license.

Your solution is to either limit your simultaneous outgoing calls campaign or increase your license size.

 

[mykredit]

When you mean a call is created does it also include ringing? In my stuation above no one is having an active call its only ringing.

 

[cobaltit]

Hello,

As soon as a call is created (this means even lines that are still ringing) you are using up a license.

 

[JohnS_3CX]

Yes, if it is ringing = the call was created (active call).

Just look at your dashboard at "Number of calls in use" when the lines are all ringing you will see the number rise. Increase the license if you are making more calls than your license allows.

Make sure your trunk provider also allows as many calls as your license, otherwise you may hit their limit too (i.e your license can do 16 calls, but the trunk can do 10).