Limiting Extension groups to specific IVRs

[benlv]

Recent convert to 3CX was using PBXAct by Sangoma, Converted due to the all in one premise that it give's us and the ability to directly connect with our SIP provider for SMS and MMS

I'm on Enterprise Annual with 8 concurrent calls Version 18.0 Update 2 Build 307

I am an owner of a small company, we have 10 team members and 3 divisions. Some of our team members are specific to one division, others work for both, and the few work for all 3.

I want to be able on specific Digital Assistant's limit the extension groups that can be dialed.

EX:
Calls to Division 1 DIDs - Can only dial extensions in the group for Division 1
Calls to Division 2 DIDs - Can only dial extensions in the group for Division 2
Calls to Division 3 DIDs - Can only dial extensions in the group for Division 3


On PBXAct, Switchvox by Sangoma, and even on Freepbx this is able to be accomplished by enabling direct dial on the IVR (Digital Assistant) and specifying an extension group (User Group)

 

[ChrisC_3CX]

I'm afraid you cannot limit direct dialing to specific extension groups but, since you don't seem to have a large number of extensions, you could use a DTMF Input IVR instead. You would of course have to create an IVR entry for each extension so that is why I would only recommend this for configurations that do not have too many extensions.

 

[benlv]

I'm afraid you cannot limit direct dialing to specific extension groups but, since you don't seem to have a large number of extensions, you could use a DTMF Input IVR instead. You would of course have to create an IVR entry for each extension so that is why I would only recommend this for configurations that do not have too many extensions.

Are there are plans to limit extension dialing to user groups on future versions?

 

[ChrisC_3CX]

Are there are plans to limit extension dialing to user groups on future versions?

I'm afraid not. You could take a quick look through our Ideas section to see if anyone else posted this or something similar as a Feature Request so that you can upvote their post.