Live Chat Destination: Department

[anzor]

Hello!
I am setting up a Live Chat for my WordPress Website and I would like my whole Department to be addressed when a user contacts us.
So my Destination is not a single Person but the entire Department.

However, when I do that my Chat Icon is disabled. Why is that? When I change the Destination to a specific Person, the Chat works again

 

[Charles_3CX]

You can not assign a destination as the department. However, if you want many users to receive the chat you can create a Ring group, add the 3CX talk link from the RG to the website, then add users to the Ring group or a queue if this is a 3CX SMB.

 

[anzor]

Thank you for the quick response! Ill try it out!

 

[Charles_3CX]

Actually, under the department's call handling, you can use the 3CX Talk Link to route messages based on where the calls are directed to for the department if they are directed to a Ring Group or Queue. You will also receive messages from the agents who are members of them.