Live Chat Reporting

[maxgp]

Hi all,
I'am using on promise Pro version of 3CX (18, update 5). The question is, how to have a full chat report such as first response speed, availability rate of CSR, average resolution time, customer satisfaction score, first contact resolution and average wait time?

Thank you.

 

[Jean-ChristopheC_3CX]

Hello,
We don't have that kind of report's.
We have answered and not answered.

 

[Evolute IT]

Hi all,
I'am using on promise Pro version of 3CX (18, update 5). The question is, how to have a full chat report such as first response speed, availability rate of CSR, average resolution time, customer satisfaction score, first contact resolution and average wait time?

Thank you.

This kind of report would be coming out of your service desk. Not 3CX.

How is 3CX supposed to know if the case is resolved or if the customer is satisfied? It doesn't. Your ticket system (whatever you use) should.