Hi
I saw on the Switchboard a call with an abnormal duration, over 2 hours (see attached).
The caller (ext 123) hung up when the voice mail of ext 141 kicked in. The call is disconnected but it's shown as active one and still counting...
The 'Activity Log' for this call:
13-Jul-2016 13:26:19.333 [CM503007]: Call(C:154): Extn:123 has joined, contact <sip:[email protected]:5060>
13-Jul-2016 13:26:19.331 L:154.4[VMail] has joined to L:154.1[Extn]
13-Jul-2016 13:26:19.181 [CM503025]: Call(C:154): Calling T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=9edfd8636ea7261a] for L:154.1[Extn]
13-Jul-2016 13:26:19.178 L:154.1[Extn] forwards call from Extn:141 to VMail:999 based on rule Fwd[Available/NoAnsw]
13-Jul-2016 13:26:19.178 L:154.1[Extn] failed to reach Extn:141, reason No Answer
13-Jul-2016 13:25:59.145 [CM503025]: Call(C:154): Calling T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob] for L:154.1[Extn]
13-Jul-2016 13:25:59.143 [CM503025]: Call(C:154): Calling T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob] for L:154.1[Extn]
13-Jul-2016 13:25:59.123 [CM503027]: Call(C:154): From: Extn:123 ("Dean McCarroll" <sip:[email protected]:5060>) to T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob]
13-Jul-2016 13:25:59.123 [CM503004]: Call(C:154): Route 1: from L:154.1[Extn] to T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob]
13-Jul-2016 13:25:59.122 [CM503001]: Call(C:154): Incoming call from Extn:123 to <sip:[email protected]:5060>
The 'BYE' command is missing..
A few minutes later this extension made another call to different extension, this time the BYE command was there:
13-Jul-2016 13:45:25.454 Leg L:171.1[Extn:123] is terminated: Cause: BYE from 10.2.7.77:5060
13-Jul-2016 13:45:19.237 [CM503007]: Call(C:171): Extn:123 has joined, contact <sip:[email protected]:5060>
13-Jul-2016 13:45:19.236 L:171.3[VMail] has joined to L:171.1[Extn]
13-Jul-2016 13:45:19.095 [CM503025]: Call(C:171): Calling T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=9edfd8636ea7261a] for L:171.1[Extn]
13-Jul-2016 13:45:19.092 L:171.1[Extn] forwards call from Extn:147 to VMail:999 based on rule Fwd[Available/NoAnsw]
13-Jul-2016 13:45:19.092 L:171.1[Extn] failed to reach Extn:147, reason No Answer
13-Jul-2016 13:44:59.082 [CM503025]: Call(C:171): Calling T:Extn:147@[Dev:sip:[email protected]:5060] for L:171.1[Extn]
13-Jul-2016 13:44:59.033 [CM503027]: Call(C:171): From: Extn:123 ("Dean " <sip:[email protected]:5060>) to T:Extn:147@[Dev:sip:[email protected]:5060]
13-Jul-2016 13:44:59.033 [CM503004]: Call(C:171): Route 1: from L:171.1[Extn] to T:Extn:147@[Dev:sip:[email protected]:5060]
13-Jul-2016 13:44:59.032 [CM503001]: Call(C:171): Incoming call from Extn:123 to <sip:[email protected]:5060>
I have seen this happen 3 times with the same extension (twice with the VM of the same extension and once calling external number).
Any idea what could cause this?
Thank you
I saw on the Switchboard a call with an abnormal duration, over 2 hours (see attached).
The caller (ext 123) hung up when the voice mail of ext 141 kicked in. The call is disconnected but it's shown as active one and still counting...
The 'Activity Log' for this call:
13-Jul-2016 13:26:19.333 [CM503007]: Call(C:154): Extn:123 has joined, contact <sip:[email protected]:5060>
13-Jul-2016 13:26:19.331 L:154.4[VMail] has joined to L:154.1[Extn]
13-Jul-2016 13:26:19.181 [CM503025]: Call(C:154): Calling T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=9edfd8636ea7261a] for L:154.1[Extn]
13-Jul-2016 13:26:19.178 L:154.1[Extn] forwards call from Extn:141 to VMail:999 based on rule Fwd[Available/NoAnsw]
13-Jul-2016 13:26:19.178 L:154.1[Extn] failed to reach Extn:141, reason No Answer
13-Jul-2016 13:25:59.145 [CM503025]: Call(C:154): Calling T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob] for L:154.1[Extn]
13-Jul-2016 13:25:59.143 [CM503025]: Call(C:154): Calling T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob] for L:154.1[Extn]
13-Jul-2016 13:25:59.123 [CM503027]: Call(C:154): From: Extn:123 ("Dean McCarroll" <sip:[email protected]:5060>) to T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob]
13-Jul-2016 13:25:59.123 [CM503004]: Call(C:154): Route 1: from L:154.1[Extn] to T:Extn:141@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:56393;rinstance=1-401a82ff73b140c8b514738fa0b709cd;ob]
13-Jul-2016 13:25:59.122 [CM503001]: Call(C:154): Incoming call from Extn:123 to <sip:[email protected]:5060>
The 'BYE' command is missing..
A few minutes later this extension made another call to different extension, this time the BYE command was there:
13-Jul-2016 13:45:25.454 Leg L:171.1[Extn:123] is terminated: Cause: BYE from 10.2.7.77:5060
13-Jul-2016 13:45:19.237 [CM503007]: Call(C:171): Extn:123 has joined, contact <sip:[email protected]:5060>
13-Jul-2016 13:45:19.236 L:171.3[VMail] has joined to L:171.1[Extn]
13-Jul-2016 13:45:19.095 [CM503025]: Call(C:171): Calling T:VMail:999@[Dev:sip:[email protected]:5483;rinstance=9edfd8636ea7261a] for L:171.1[Extn]
13-Jul-2016 13:45:19.092 L:171.1[Extn] forwards call from Extn:147 to VMail:999 based on rule Fwd[Available/NoAnsw]
13-Jul-2016 13:45:19.092 L:171.1[Extn] failed to reach Extn:147, reason No Answer
13-Jul-2016 13:44:59.082 [CM503025]: Call(C:171): Calling T:Extn:147@[Dev:sip:[email protected]:5060] for L:171.1[Extn]
13-Jul-2016 13:44:59.033 [CM503027]: Call(C:171): From: Extn:123 ("Dean " <sip:[email protected]:5060>) to T:Extn:147@[Dev:sip:[email protected]:5060]
13-Jul-2016 13:44:59.033 [CM503004]: Call(C:171): Route 1: from L:171.1[Extn] to T:Extn:147@[Dev:sip:[email protected]:5060]
13-Jul-2016 13:44:59.032 [CM503001]: Call(C:171): Incoming call from Extn:123 to <sip:[email protected]:5060>
I have seen this happen 3 times with the same extension (twice with the VM of the same extension and once calling external number).
Any idea what could cause this?
Thank you
