Low volume when calling to a mobile

[GonzaloS]

Hi,

I am redirecting calls to a mobile and the sound is very low in both ends. I was wondering if it is possible to increase the volume from the configuration of 3cx?

Thanks

 

[apostolis_3CX]

Hi GonzaloS,

The PBX by default does not manage call volume what we receive is what we send from the endpoint. You can only change the volume from the endpoint you are using.
Are you having this issue only for one particular device?
When you say redirecting you mean you forward a call to a mobile using forwarding rules or are you transferring a call that was initially answered by an extension?

 

[mixig]

Or if you are using GSM Gateway take a look in the settings of that gateway.
I've experienced same thing with some GSM gateways and solved it with adjusting volume on that particular device.