Maid Codes *68 supports only codes 1–6? Codes 7–9 return “Invalid Input”

[Jack6028]

I am experiencing an issue with Maid Codes when integrating 3CX Hotel Services with Opera PMS, and I would like to clarify whether this behavior is by design or configurable.
Environment:

• 3CX Deployment: On-Premise
• Edition: 3CX Enterprise 32 SC
• Version: 20.0 Update 8 (Build 1121 Release)
• OS: 3CX created Debian Linux ISO
• PMS Integration: Opera PMS via 3CX Hotel Services

Current Behavior:

• From a room phone, dialing *68 + 1 / 2 / 3 / 4 / 5 / 6 works as expected:
  • Caller hears: “Thank you, goodbye”
  • Opera PMS successfully receives maid codes 1–6
  • Room status in Opera is updated correctly according to the code
• However, when dialing *68 + 7 / 8 / 9 from the same room phone:
  • Caller hears: “Invalid input”
  • Opera PMS does not receive maid codes 7, 8, or 9
  • Corresponding room status is not updated in Opera

Question:

• Is 3CX Maid Codes (*68) limited to accepting only digits 1–6 by design?
• If so, is there any way to extend or customize this to support codes 7–9?
• If not, could you advise where this validation is controlled (e.g. Hotel module, dial plan, config, or PMS integration)?

Any clarification or official documentation reference would be greatly appreciated.

 

[KyriacosS_3CX]

Hi,

Test with the system in Verbose, and perhaps even a pcap to see what element is rejecting the higher codes - whether the PBX pases them to the PMS or not would be a good point to start checking.

 

[ivank]

This is by design and cannot be changed: for Fidelio only 1-6 codes are supported.
Validation is done at the built in HOTEL IVR level depending on the active PMS type.