Solved Maintenance says expired but I have a paid for licence

[ALANB]

I have a paid for subscription that is valid till 2019 but my Dashboard shows maintenance has expired? The key for my installed version matches the key in the key management page at 3cx.com that shows as 'paid till Oct 2019'

I can't update any out of date items as well?

Any solutions to assist here.

 

[cobaltit]

Are you on Update 6/SP6? If not you probably can't reach the activation server anymore. And if your maintenance says expired you likely can't update either. You will likely need to uninstall and the reinstall to get current

 

[Saqqara]

As above, you need to upgrade to 15.5 SP6.

Changes have been done with SSL certificate and activation servers.

 

[ALANB]

Hi Cobaltit and Saqqara,

My version number says 15.5.xxxxx.6. the 6 at the end of the number suggests that I am up to date. Interestingly, after 2 days of the PBX saying it had expired, I logged in today and it says it is active and current until Oct 2019/ I was also able to update some items in the update section.

All seems ok and I thank you for your suggestions.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread. Probably you needed to refresh your licence activation. After a couple of days the system contacted the activation server automatically and updated the info.