Manual recall list

[darkthunderbird]

Dear 3CX-Community,

I'm supervise a 3CX installation in a small hospital. Often patients call us and need to talk to a doctor. So if he's online, our reception crew transfers the call, otherwise they put the calls on a list or write a mail to the doctor with the number to call back.
Is there the possibility to put those people very easily on and off a list like the "lost-calls-from-queue"-Lists? So the doctor could just start the 3cx app and call them back after each other.

Do you have a good idea?

 

[nb]

I would use forwarding rules.
When the doctor is not available, he logs out and forwards calls to receptionist or voicemail. Explore the forwarding rules options. they leave a voicemail and doctor can actually press DTMF after reading the voicemail to call back.

 

[Panayiotis_3CX]

Hello @darkthunderbird,

If you navigate to the Call Queue tab > Notifications, you can set the queue manager's extension to receive emails when a call is not answered from the queue.