Manual transcription per call is important for some teams to keep their AI transcription time lower, and costing less
in my examples we are Using Grok for the transcription.
you can already manually transcribe calls by going to Web Client > Admin > Recordings to access this the account must be a "System Owner" level.
this needs to be available to lower access levels such as "manager" and "supervisor"....please.
if they are a lower user level someone else with higher rights must manually transcribe the call for them, and then it will appear in the Call log for the lower level users to find.
many times manager users, or supervisor users, are already using the call log and can listen/download the call recordings, so why not allow them to also be able to manually send the transcription request from there?
or make it so they can have Users > (extension settings)> options > "Show recordings" enabled
then when they are on the web client they can click recordings on the left, and have a transcribe button available from that side so they can send a Transcription request and view it there?
also it would be nice to have a new report section dedicated to the AI/transcription, to allow you to see who requested files to be transcribed so can easily see who pushed a batch of 100 calls and spent unnecessary credits on the AI Transcription. almost like an audit log of the requests.
Thanks for reading and any up votes.
in my examples we are Using Grok for the transcription.
you can already manually transcribe calls by going to Web Client > Admin > Recordings to access this the account must be a "System Owner" level.
this needs to be available to lower access levels such as "manager" and "supervisor"....please.
if they are a lower user level someone else with higher rights must manually transcribe the call for them, and then it will appear in the Call log for the lower level users to find.
many times manager users, or supervisor users, are already using the call log and can listen/download the call recordings, so why not allow them to also be able to manually send the transcription request from there?
or make it so they can have Users > (extension settings)> options > "Show recordings" enabled
then when they are on the web client they can click recordings on the left, and have a transcribe button available from that side so they can send a Transcription request and view it there?
also it would be nice to have a new report section dedicated to the AI/transcription, to allow you to see who requested files to be transcribed so can easily see who pushed a batch of 100 calls and spent unnecessary credits on the AI Transcription. almost like an audit log of the requests.
Thanks for reading and any up votes.
Upvote
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