Missing: call info, recordings, voicemails

[adamlagace]

i did everything that was in this topic and nothing is working, i still can't have contacts, voicemails and call history on my iphone! Any other solutions?

i tryied to modified the config file by adding https to all of the line related, removing them also, nothing is working i can't have those voicemails, but yes i can make and receive call from inside and outside of the office. It show as hook in the lower left but not connected on upper left!

don't know what to do!!

<ProvLink>http://x.x.x.x:5000/provisioning/fzv1o8akzs/TcxProvFiles/3cxProv_xxxxxxxxxx_123.xml</ProvLink>
<MyPhoneServerLocalAddr>http://x.x.x.x:5000/MyPhone/MPWebService.asmx</MyPhoneServerLocalAddr>
<MyPhoneServerPublicAddr>http://y.y.y.y:5000/MyPhone/MPWebService.asmx</MyPhoneServerPublicAddr>
<MyPhoneServerLocalSSLAddr>https://x.x.x.x:5001/MyPhone/MPWebService.asmx</MyPhoneServerLocalSSLAddr>
<MyPhoneServerPublicSSLAddr>https://y.y.y.y:5001/MyPhone/MPWebService.asmx</MyPhoneServerPublicSSLAddr>

this is how it show now

 

[Vali_3CX]

i did everything that was in this topic and nothing is working, i still can't have contacts, voicemails and call history on my iphone! Any other solutions?

Is your my phone server configured to accept HTTPS? Because 3CXPhone for iOS works only on HTTPS.

 

[sean.suntelnetworks]

I think I might have found a bug (at least for internal)

It seems that most of the time.... (not sure why not always), the varaible "MyPhoneServerLocalSSLAddr" is set to something.local:443/etc

While this isn't a problem for Android devices, IOS devices absolutely will not communicate with a .local domain.


If I manually reconfigure the file say for my internal IP, everything is fine.

 

[sean.suntelnetworks]

Ok, after further digging,

I think I found the issue with most IOS presence / provisioning.

3cx when it installs, prompts you for the FQDN for both internal and external. It stores this in the data base for connectivity, however it ALSO stores this in the variable. "MyPhoneServerLocalSSLAddr" and "MyPhoneServerPublicSSLAddr"

If you change the FQDN after the install, these variable are NEVER updated. This will cause Iphones to never get presence.


Wish I knew where I could update this variable so I could make a script to update the variable when someone changes the FQDN in the web portal.

 

[Vali_3CX]

after further digging [...]

I just finished reading your posts: you dig, but you dig in the wrong direction. Why you don't ask first? :roll:

 

[cobaltit]

Believe it or not Vali, your response wasn't particularly helpful. Consider this me asking, since we just encountered the same issue. How can we get the system to upgrade the value used for generating the provisioning XML files. And why does the Android App default to http while iOS seems to default to https?

 

[cobaltit]

For anyone else running into this issue, the values used in the provisioning file for SSL ("MyPhoneServerLocalSSLAddr" and "MyPhoneServerPublicSSLAddr") are stored in the registry and can be modified there.

 

[complex1]

For anyone else running into this issue

Thank you for the hint. Everything is working now.

 

[yrida]

I had the same problem the thing is i had internal address 192.168.0.2 and Iphone clients didnt worked i change it on pbx.local.com and add DNS entry on router and everything is working now. Maybe will help someone

in the end config


<ProvLink>http://3cx.local.com:5000/provisioning/l127tv80sy/TcxProvFiles/3cxProv_150210155941_103.xml</ProvLink>
<ProvLinkExternal>http://pbx.exs.org:5000/provisioning/l127tv80sy/TcxProvFiles/3cxProv_150210155941_103.xml</ProvLinkExternal>
<MyPhoneServerLocalAddr>http://3cx.local.com:5000/MyPhone/MPWebService.asmx</MyPhoneServerLocalAddr>
<MyPhoneServerPublicAddr>http://pbx.exs.org:5000/MyPhone/MPWebService.asmx</MyPhoneServerPublicAddr>
<MyPhoneServerLocalSSLAddr>https://3cx.local.com:5001/MyPhone/MPWebService.asmx</MyPhoneServerLocalSSLAddr>
<MyPhoneServerPublicSSLAddr>https://pbx.exs.org:5001/MyPhone/MPWebService.asmx</MyPhoneServerPublicSSLAddr>
<UseCTI>false</UseCTI>

 

[TCF]

For anyone else running into this issue, the values used in the provisioning file for SSL ("MyPhoneServerLocalSSLAddr" and "MyPhoneServerPublicSSLAddr") are stored in the registry and can be modified there.

Where in the registry would I find this? It seems the keys aren't labeled the same.

 

[sanketgroup]

I also want to know where in registry?
Pls provide location