Missing Main Menu Item - Messaging

[[email protected].]

Hi

I am trying to get to live chat and have the latest version -

Version Number

18.0 (Build 965)

I am the admin and am confounded why I can not find the Messaging menu.

I did a migration to a new server from a backup. It was there before migration and after migration not there?

Screenshot 1 - current main menu with missing Messaging menu.

Screenshot 2 - What main menu should be with red markup showing menu items correctly.

Below for reference is where it should be. Any suggestions please?

Screenshot 1:


Screenshot 2:

 

[Evolute IT]

You need to use the main admin now to access those settings. Not a user with admin rights.

 

[Remip67]

Is this by design? We have a customer who wants to administrate this himself. I gave him 'our' credentials, but I think it would be better to make this an optional setting in the user rights.

 

[Joanne Bellefleur]

Following....

I have several customers that do their own administration and now i have 2 asking why they can't see the messaging menu. I don't understand why this was taken away. Not an option to give them my login.

 

[N_G]

You can give them system administration rights and they can access sip trunk and live chat settings from the webclient as per the blog post.

 

[Noel Evolution]

Which blog post, please?

Do they need SIP Trunk admin access to see this? This is a setting I do NOT want to give the customer. I only want them to be able to get the code snippet for website and Facebook integration.