Multiple outbound SMS numbers

[FinnR]

We recently setup 3CX with Telnyx for SMS. We have multiple outbound numbers, one USA and one UK. They are both SMS capable and we were able to receive and respond to both numbers. The issue occurs when we try to send messages. Below is how we configured our system originally and then a few things we changed.

Originally, we created 2 separate SMS Profiles in Telnyx and in 3CX. This worked for receiving messages and responding to messages initiated by clients but we could only send SMS as the number set in our extension. The next thing we tried was setting both numbers to the same SMS profile in Telnyx but the same issue occurred. Is this a limitation with 3CX or is it possible to configure so that when we text UK numbers it uses the UK number to text and the same for USA(USA numbers text using USA number).

Thanks!

 

[NickD_3CX]

Hi!

For the time being, the SMS 'From' number that each extension can use to initiate conversations with is not changeable by the user, only the admin can change this from the Management Console in the Extension Settings.
Also there is no 'smart selection' function like you described, the SMS number is static.

This is for when the 3CX User initiates an SMS though.

For incoming SMS messages (initiated from the external party), if you have multiple numbers routing to the same 3CX User, their responses will automatically answer using the number the sender sent to.

 

[FinnR]

Hi!

For the time being, the SMS 'From' number that each extension can use to initiate conversations with is not changeable by the user, only the admin can change this from the Management Console in the Extension Settings.
Also there is no 'smart selection' function like you described, the SMS number is static.

This is for when the 3CX User initiates an SMS though.

For incoming SMS messages (initiated from the external party), if you have multiple numbers routing to the same 3CX User, their responses will automatically answer using the number the sender sent to.

Thanks for clarifying! Is smart selection something that is planned for the future?

 

[NickD_3CX]

I haven't happened to see something on the roadmap, but you could ask your 3CX Partner to add this to the 'Ideas' section if you and they feel this is necessary.