Need help on upgrading to new Version

[Tom Shum]

hi there,

I am had been using 3CX 3 years ago.
Due to lack of maintenance, my system is still in V12, which the system was installed on a local computer (not in cloud).

Here sre my questions,
I remember I had purchased a 8-sim version with permanent license. But today when I look into the system, I am “downgraded” to free version, and some of the functions I cannot use anymore (e.g. Group Ring).

Can anyone tell me am I suppose to be a paid version account? But seems that all paid version are required to pay by annually.

Thank you so much.

 

[eddv123]

Hi Tom,

Currently the FREE version and Standard version are combined (sort of) for the first year you can download it FOC but after the year has expired if you do not renew the maintenance it will downgrade to a FREE 4SC.

I would speak to your 3CX sales contact or reseller about the status of your key. When it does become time to upgrade here are your steps:

• From v9 and v10 you must upgrade to v11 SP 4a first, then to v12 SP 6.1
• From v12 SP 6.1 you must go to v12.5 first. *
• From v12.5 SP2 you can go to 15(.5) *
• From v14 you can go to v15(.5) directly.
• Backups from previous versions can only be restored during the installation of the pbx.

 

[Tom Shum]

Hi Eddv123,

Do you mean I have to upgrade and pay for my system in order to get back those functions?

My vendor is OPS Communication Ltd from Hong Kong.

Thx so much.

 

[cobaltit]

@Tom Shum

If you have a vendor you should be talking to them. But regarding the paid version the perpetual license is still available.

https://www.3cx.com/ordering/pricing/perpetual/

 

[YiannisH_3CX]

Hello @Tom Shum

As mentioned if you have a vendor it is always recommended to contact them for assistance. If further assistance is required you can use the contact form and contact our costumer support service
https://www.3cx.com/company/contact/