New Extension Unable to Dial Out

[Scott EIT]

Hi,

Added an extension with new Fanvil X4g phone. Everything looks fine but unable to make external calls. Display says not found. Can make calls internally.

Any ideas?

 

[Saqqara]

Please provider more info as per info here - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Scott EIT]

• 3CX Version Enterprise Annual 16.0.2.910
• Server OS Windows 10 Pro
• Is the 3CX Server Hosted and where? NA
• IP Phone Make/Model/Firmware Fanvil X4g (Latest firmware updated via 3CX)
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[leejor]

Check the Activity Log after one of these calls. Is there a match to an outbound rule?

 

[Scott EIT]

Check the Activity Log after one of these calls. Is there a match to an outbound rule?

Sorry, where's the Activity log?

 

[leejor]

Unfortunately, this hasn't been updated since 2012.

https://www.3cx.com/blog/docs/server-activity-log-example-5/

 

[AWS2P]

on MC dashboard view , bottom of page

 

[Rhys Haskell]

Does it let you make calls from the web client or mobile app?

 

[cobaltit]

So did you add a new extension or a new phone to an existing extension? If the former, I'm guessing you have Outbound rules scoped to extension groups and the new extension isn't part of the group required to dial out.

 

[Scott EIT]

So did you add a new extension or a new phone to an existing extension? If the former, I'm guessing you have Outbound rules scoped to extension groups and the new extension isn't part of the group required to dial out.

It was a new extension, and you were spot on.

Thanks.