New iOS update, repeatedly reconnecting and beeping

[kylep87]

I was just on a call with another internal extension. We were both on iOS apps. We continuously heard beeps throughout the call. I noticed on the 3CX windows app that it kept showing we were starting new calls, but the iOS app showed that were were on the same call. I looked at the 3CX call log after and it showed we made 12 calls in 20 minutes between us. Some were to from his extension to mine and some were from mine to his. This never happened before on the old iOS app before the update. Not sure if it's the iOS update or the new 3CX update, which he had to do immediately after the iOS update. How can we talk on the phone if it continuously beeps? What's going on?

 

[tony28]

@Vali_3CX is the v16.1.2.86 exactly the same as the TestFlight beta? Same issues seems to persist

 

[pmclachlan]

Is anything happening on this? A couple of our VP's are getting really frustrated. It only seems to happen on really important calls. A few beeps, the interface locks up, nobody can hear, and they have to force close 3cx app. It's happening both over 4g and wifi. It's not all the time, just occasionally. I've asked them to leave wifi off, stop in their tracks when it happens, and note how many bars they show.

This issue started about 3 weeks ago.

 

[Evolute IT]

Latest TestFlight beta...

I keep losing calls. It recovers for like 30 seconds then I just lose the person because they hung up. I noticed tho that my Webclient/Browser Extension also cuts a lot. Something is causing issue here.

Codecs are G722 except the Webclient which is forced to use OPUS because of WebRTC.

This is super annoying.

Meanwhile: SBC works well, deskphones work perfectly in STUN or SBC. So, is it my phone or the app?

 

[FarmFleet]

It is 100% an iPhone app issue. My Android / desktop users are experiencing zero recovering issues, but every iPhone is. Problem is over half my user base has iPhones. No matter the version / IOS - iPhone 6/7/8/X/XS/11's are all doing the same thing.

Can we please have an update on a fix? It is at the point that 3CX is not usable for our iPhone users.

 

[Moz]

It is 100% an iPhone app issue. My Android / desktop users are experiencing zero recovering issues, but every iPhone is. Problem is over half my user base has iPhones. No matter the version / IOS - iPhone 6/7/8/X/XS/11's are all doing the same thing.

Can we please have an update on a fix? It is at the point that 3CX is not usable for our iPhone users.

You have probably already done this but just putting it out there..

I assume you have had the data pack correctly changed from Android to iPhone? I had similar issues back when I moved from Blackberry to Android and then again from Android to iPhone more recently. The wrong type of data pack can cause all types of performance woes across the board and worth a check if everything else confirmed already.

 

[Dadgey]

Hi,

Do you have any update on this as we have this issue with a few sites. The iOS Version history shows a Beta, is this supposed to fix it? Do we need to get them to download TestFlight to be able to download this update? Need to know what the timescales are for an app update to inform clients.

https://www.3cx.com/blog/change-log/3cxphone-iphone-build-history/

Thanks,

Paul

 

[Bryson04]

I have been quietly monitoring this thread for the last two and a half months.

Ever since my iPhone users received the last major update, it has been nothing but a problem. I really had my hopes up that 16.1.2 was going to resolve these issues, but here we are.

@Vali_3CX Is this problem still being addressed? Do we have a fix to look forward to?

 

[Joel98]

Hi,

After installing the Beta update 161.3.30, the beeping seems to have stopped. 2 weeks later however on the same version they are back again! It would be nice to have a fix for this as clients are getting frustrated.

 

[JohnS_3CX]

Hi all,

Please be advised that the app has been updated and is compatible with iOS 14 and includes some fixes: https://www.3cx.com/blog/releases/ios-14-app-update/

 

[Joel98]

Hi all,

After updating the IOS App to 16.1.3.52, the beeping is still being heard during calls, they are less common now but still there nonetheless. The issue occurs with WIFI-calling being on and off which is confusing to say the least.

Any ideas?

 

[JohnS_3CX]

Hi Joel, are you on iOS 14?

 

[Joel98]

Hi John,

I am on IOS14 yes. The end user is also on IOS14, he is still experiencing the issues with beeping and calls randomly dropping out.

 

[JohnS_3CX]

Hi Joel,

Thanks for reporting. Can we also confirm in your case that calls using a remote webclient or windows client work correctly and with no audio problems?

 

[Joel98]

Hi John,

I will find that out for you and come back.

 

[nowonder]

Just upgraded from 16.1.2.86 to 16.1.4.56, the beeping sounds come in at 7 min... it shows reconnecting on my phone. My wifi AP is just outside my room, so that is 15 feet away at most, and my door is open. 4G signal is strong. So whats going on, almost 3 months from the first post. Can we have a fix on this issue?

 

[Craig C]

Also have this issue with my extension and multiple client extensions of calls reconnecting often. Very frustrating. Mine happens to be on iPhone but happening on all devices and weve tested running teams, whatsapp and 3cx calls on the same connection and this is only happening on 3CX. Any update on a fix?

 

[Joel98]

Hi,

The issues does not seem to be affecting the desk phones or web clients. When the beeping is heard the message "Recovering" appears where the bars used to be, this is with a strong and fast wireless connection on my iPhone. Updating the app and IOS version does not seem too have fixed this.

 

[hogan71088]

Seeing some of our customers report this issue, latest app and latest software update for iOS.

 

[Joel98]

Hi,

Is there any update from this? The client is still experiencing the issues as mentioned before.

 

[Bryson04]

+1 on still experiencing issues of constantly reconnecting on good LTE or good WiFi connection (Good Latency and Good Bandwidth on both). I would even venture to say that it has gotten worse since the most recent 3cx app update. However, this guess is by ear and not by me actually keeping up with how many times it reconnects during a single phone call

I went to the iOS 14 public beta when it released, and another 3cx iOS user has been on the stable builds of iOS 13 and iOS 14. The iOS version did not seem to dictate call quality, and the only time it has gotten worse or better is when the app had an update. Unfortunately call quality has never been truly satisfactory since the app got a complete overhaul a few months ago.