New Service Pack Update for V.11

[danhriscanu]

We made a new Service Pack Update to 3CX Phone System v.11.
Please click here for more information: http://www.3cx.com/blog/releases/3cx-phone-system-11-service-pack-1/

 

[ColinS]

Unfortunately for me, it is consistently failing & rolling back.

Here's the error from the 3CXUpdater.log:

12:50:12.639|Inf(03)| Copying the original file: E:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll
12:50:12.639|Inf(03)| To rollback file: E:\Documents and Settings\All Users\Application Data\3CX\RollBack\Programs\Bin\3CXEventLog.dll
12:50:12.639|Inf(03)| Start updating the file: E:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll
12:50:30.858|Inf(03)| The following file could not be updated: E:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll
12:50:30.858|Inf(03)| Delete the roll back file
12:50:30.858|Inf(03)| An error occurred while writing the following filerograms\Bin\3CXEventLog.dll
12:50:30.889|Exc(03)| System.IO.IOException: The requested operation cannot be performed on a file with a user-mapped section open.

at PhoneSystemUpdater.ProgressUpdater.UpdateFile(ZipInputStream& s, String filePath, String rollBackFile)
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
12:50:30.889|Inf(03)| An error occurred while restoring the files
12:50:30.889|Exc(03)| System.IO.IOException: The requested operation cannot be performed on a file with a user-mapped section open.

at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
13:00:34.422|Inf(03)| Start rolling back the files

Can anyone suggest what I ought to be doing that I am not to prevent 3CXEventLog.dll from being in use - otherwise I suspect it might be 3CX itself?!! :S

 

[tiziano]

I installed the service pack and since then incoming calls to the ring group get the "feature not available in 3CX free edition" message. Till now they worked properly, on our free edition.

What's wrong? a new limit of the free version? how to revert to the previous version?

thanks

 

[craigreilly]

Ring groups should work fine - but not queuing.
I have not installed yet on my test system - it's an after lunch project.

 

[tiziano]

Made further testing and even an incoming call routed to an extension directly, gets the same message. I temporarily solved the problem by activating the demo license for two simultaneous calls, but I'd prefer getting back to the 4 simultaneous calls of the free version.

 

[[email protected]]

I have same problem as ColinS.

Any solution to this ?

Thanks

 

[MichaelB_3CX]

@ Colin
Do you have Event viewer running? I yes close and update your phonesystem.
Thanks

 

[ColinS]

@ Michael

No Michael, I was certainly not using it at the time the update was run. Could it still be open from some earlier use (which I have long-since closed), as this is a long-uptime server it's hosted on? i.e. should I try reloading the system?

Colin

 

[MichaelB_3CX]

First you need to check E:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll if its being used by another process.
Install Process Explorer and put the above path to confirm that.

Also confirm if some antivirus is blocking the updater to update.
Do you have real time virus scanning software enabled?

Another thing check File Permissions too.

If problem still persist, I suggest you open a support ticket.
Thanks

 

[12426]

We installed it and all outbound rules stopped working. When we looked at the rules, for every one the Route had been changed to "BLOCK CALLS". When we tried to change them back, we would get a error. WE were also unable to create new rules. I was under the gun, so I immediately removed 3CX and and reinstalled it. All is back to normal. Sorry that all the info I have, just wanted to make people aware.

 

[millsey]

Same problem with the 3cxeventlog.dll happening here:

23:16:16.706|Inf(03)| Start updating the file: C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll
23:16:34.771|Inf(03)| The following file could not be updated: C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll
23:16:34.771|Inf(03)| Delete the roll back file
23:16:34.771|Inf(03)| An error occurred while writing the following filerograms\Bin\3CXEventLog.dll
23:16:34.771|Exc(03)| System.IO.IOException: The process cannot access the file 'C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll' because it is being used by another process.
at PhoneSystemUpdater.ProgressUpdater.UpdateFile(ZipInputStream& s, String filePath, String rollBackFile)
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
23:16:34.771|Inf(03)| An error occurred while restoring the files
23:16:34.771|Exc(03)| System.IO.IOException: The process cannot access the file 'C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll' because it is being used by another process.
at PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
23:16:40.699|Inf(03)| Start rolling back the files

 

[tsukraw]

Anyone seeing a issue if they try to add an emergency numbers? Since installing SP1 if i try to add an emergency number it shows in the list. But as soon as you go out of that tab and go back into it it is gone. It also does not create a outbound route anymore like it used to.

 

[SY]

It also does not create a outbound route anymore like it used to.

Beta versions cannot be upgraded to release by SP1 package. You need to backup configuration and uninstall Beta. Then download full installation of v11, install it and restore the backup.

 

[jpillow]

Try downloading the c++ 2010 redis, that may get the job done.

 

[jpillow]

I'm having the exact same problem when you removed the sp1 and added it again did you use version 11 or rever to version 10 to enable ring groups

 

[jpillow]

ctually I am 100% wrong it looks like for v11 C3X is disabled ring groups as a feature so you will have to go back to v10. or v11 without SP1 if at all possible. Huge thumbs down on this one 3cx!!!!!!!!!

 

[jpillow]

V11 SP1 doesnt allow call groups as a feature so you will have to go back to the beta version or use V10 if you would like to continue to use Ring groups in the free version BOOOOOOO 3CX!!!!!!!!!!!! Keep this up and there will no reason tonot use 3cx as opposed to AVAY or Cisco. I'm truly disappointed.

 

[jpillow]

According to support 3cx doesnt enable call groups on v11 SP1. BOOOOOOOO 3CX looks like they are following the trend of Cisco, Avaya etc.... Which is the exact reason I became a 3cx partner, but if this keeps up pretty soon there will be no reason to go back to another competitior

 

[craigreilly]

Wait a minute - got rid of ring groups all together for paying customers in SP1? ? ?

 

[craigreilly]

I've got a demo license on a test system and ring groups are working - so maybe only in the FREE version.