Solved New Yealink Templates Not Downloading

[Brett Coleman]

I tried downloading these updates last and this week...and they are still showing as needing to be downloaded.



Any ideas on how to fix?

Thanks,
Brett

 

[eddv123]

There has been a service pack release between now and then (last Thursday) confirm you have upgraded to SP3 as this did include some new templates.

If this is not the case however the only thing I have known that would stop these updates from happening would be poor or not direct internet access on time of download.

 

[Brett Coleman]

Updates should install automatically...the dashboard shows:
Activated PRO 15.5.3849.1
So I am guessing that I am not getting the latest updates.

 

[eddv123]

You 3CX Service Pack won't update until you traverse to the updates page and manually download.

I am on SP3 and it is currently version: 15.5.8801.3 so yes I would agree, I don't think you are getting your updates, is everything else working with the PBX ? are you in valid Maintenance ? check your dashboard.

 

[Brett Coleman]

Maintenance is good through end of June 2018.

We are running on the GCE so I wonder if that is a portion of the fail.

 

[Brett Coleman]

You 3CX Service Pack won't update until you traverse to the updates page and manually download.

I am on SP3 and it is currently version: 15.5.8801.3 so yes I would agree, I don't think you are getting your updates, is everything else working with the PBX ? are you in valid Maintenance ? check your dashboard.

There is no option to download any Service Packs.

 

[YiannisH_3CX]

Hello @Brett Coleman

Are you getting an error when manually trying to download the updates? Do you have valid maintenance?

 

[Brett Coleman]

The only update available is for Yealink templates and no error message appears.

Maintenance is good through end of June 2018.

 

[Brett Coleman]

Problem solved. Since we installed using the PBX Express Wizard on our own GCE an manual update was necessary to the server.

See: https://www.3cx.com/community/threads/no-new-updates-using-deployment.53645/

Thanks Sopock!

 

[YiannisH_3CX]

Glad to see the issue has been resolved.