No audio in first call when using Jabra 930

[ENVODI]

My client is using Jabra 930 wireless headsets in combination with the Desktop client (18.11.1217). When they receive the first call of the day, there is no audio. After this call, everything works fine the rest of the day.

I already checked the Jabra software and this is the latest version. Does anyone have an idea how to solve or troubleshoot this?

 

[Tyler.Calhoun]

Hi,
try the desktop client 18.12.416

 

[ENVODI]

where can I download this version? I had a download link for 18.11.1217. My PBX gives me 18.11.1213

My PBX is running 18.0.6.908. The only newer version is the Alpha update. I think this is not for production.

 

[Tyler.Calhoun]

Hi,
Link

 

[ENVODI]

Hi,
This weekend we installed the latest 3CX version(18.0 Update 7 (Build 312). This version comes wih the 18.12.416 client.

The behaviour we have:
- Someone calls to our external number
- Reception takes the call
- Reception tries an attended transfer to a collegue
- Collegue picks up the phone, but does not hear anything. Because of that he hangs up
- Reception tries for the second time to transfer the call. (to the same collegue)
- Collegue picks up the phone and everything is OK.