no audio

  1. Chris Walters

    No audio PWA/Webclient, Mobile apps work

    Hello, We recently migrated a system from on-prem to the cloud. After the migration, PWA/Webclient do not process audio. Calling *777 results in silence from PWA/WC. If you call *777 from mobile app, everything works. This is happening at all of our locations that are trying to connect to the...

  2. No audio in first call when using Jabra 930

    My client is using Jabra 930 wireless headsets in combination with the Desktop client (18.11.1217). When they receive the first call of the day, there is no audio. After this call, everything works fine the rest of the day. I already checked the Jabra software and this is the latest version...
    • ENVODI
    • Thread
    • desktop client jabra no audio
    • Replies: 4
    • Forum: Web Client

  3. Solved Incoming calls with no audio

    Hello we are getting occasional incoming calls with no audio. Some days it doesn't happen and other days its more frequent. What do I need to check to fix this? Firewall test results: resolving 'stun-au.3cx.com'... done resolving 'stun2.3cx.com'... done resolving 'stun3.3cx.com'... done...

  4. Need help, Stun Provisioning No Audio from remote site after resume from hold

    Hello Guys, I have a 3CX Debian installed on premise , using latest version of Enterprise 18.0 (Build 461) on a mini PC, Everything work well on premise. i have one 1 IP Phone Yealink T31G have been installed on a remote site using stun Direct, Having many issue before it got provisioned. Now...
    • UZZY
    • Thread
    • 3cx no audio one way audio stun provisioning stun remote yealink phone
    • Replies: 17
    • Forum: Phone System / PBX

  5. PWA Client - No Audio after the first ring - outside company network

    Dear has there been any changes to the ports required for the webclient to work from outside. We are facing a strange issue after update to v18, no audio when using the PWA client on both Edge and Chrome. Also no audio with Desktop Application. Other applications are working so it is not a...
    • bbinz
    • Thread
    • no audio v18 webclient
    • Replies: 4
    • Forum: Web Client

  6. No audio on W80DM

    3CX PBX - 18.0.214 3CX assigned SSL certificate W80DM on firmware - 103.83.0.90 W80B on firmware - 103.83.0.90 W56H phone firmware - W52H phone firmware - 26.81.0.50 Provisioning Method - STUN *No outbound/inbound traffic blocked on phone side *Ports allowed on 3CX firewall *SIP ALG turned off...
  7. MidiTélécom

    No audio with WebClient calls...

    Hi, From this topic , i make this topic to help me out, with my issue. First off all, the basic things : 3CX Version : Pro Perpetual 16.0.619 (Need to fix the repo for passing updates, i didn't had free time to do it) Server OS : Debian 9 Is the 3CX Server Hosted and where? On premise IP...

  8. Audio randomly drop. Only fix is to rejoin meeting

    Hello, We have multiple users all under Chrome 85.0.4183.121 on Mac OS X 10.14.6 which report that sometime during their webmeeting the sound will drop and they are not able to hear anybody else nor can anybody else hear them. The only way to fix it is to leave and join the meeting back which...

  9. iPhone app on mobile data

    I’m just in the process of setting up the PBX on a raspberry pi. Everything works as expected on the local network. But when connected to mobile data (and switched WiFi off) the 3CX app shows that I’m not connected to the PBX (as I expected and is how I prefer it to be), but when place a call to...
    • PaulN
    • Thread
    • iphone app mobile data no audio receiving call over internet
    • Replies: 8
    • Forum: iOS

  10. Yealink T58A - No audio

    Hello, Please see below system details: 3CX Version, Enterprise Annual 16.0.504 Server OS, Debian 9 Is the 3CX Server Hosted and where? Hosted on VPS (cloud) IP Phone Make/Model/Firmware Yealink T58A Firmware: 58.83.0.25 Provisioning Method: Local / VPN / STUN / SBC: STUN Trunk Provider or...

  11. Webmeeting - Web users can't hear dialed-in users, requieres web users to rejoin conference

    Hello, Been having a little issue with the dial-in function lately. It's been working flawlessly since it was implemented but now, sometimes, when a dial-in user joins, the web users don't hear them. I experienced it myself and i left the webmeeting and rejoined and i could hear the user after...

  12. New full company rollout - persistent audio problems

    Hi, everyone! This is my first post here, so I'm sorry if I inadvertently leave any important info out of this initial post. We just rolled out a 3cx system to our company that has offices in 4 different cities. We have had numerous users state that after using their phones successfully for...

  13. Firewall check is failing 100% of ports, and no audio (both sides).

    I have 3CX newly installed on a Hyper-V VM behind my SonicWall router. I have all of the ports opened up, and I have manually tested some of these ports myself by using a port listener application and an online web tool, but they are open when I do open them. When I run the firewall checker...

  14. Certain calls ring forever other calls have no audio

    Hi, I'm using 3cx and a GXW-4104 FXO gateway. There is no sip trunk provider who has local numbers where I live. When placing an outgoing call from the 3cx system calls to certain numbers just ring forever and are never answered. The Call Log shows these calls as "Not Answered", the activity...

  15. No audio

    We are continuously getting no audio with Fanvil X4G phones (Firmware versions: 2.4.0.5572 & 2.10.0.6646) using 3 SIP trunks with Twilio, users are also unable to hear on the soft client on their mobile devices - A quick fix tends to be a restart of the server (Server is on: 15.5.15502.6).

  16. Occasional one-way audio / no voice from external caller

    Almost every day there are calls which when answered, we can't hear the caller's audio. This happens randomly on different endpoints. Sometimes the caller will try again and succeed. How can this be de-bugged? System Info: 3CX 15.5.15502.6 on Debian 9 @ Azure (PBX Express setup) 3CX SBC on...
  17. maarten van dyck

    cant hear the caller with yealink dect

    hello, I have the same issue as below: https://www.3cx.com/community/threads/cant-hear-the-caller-with-yeahlink-dect.56000/ I have a yealink W56P dect base station with W56H phone. the dect base station and phone are NOT on the same LAN, they connect via STUN. I followed the procedures as per...
  18. tastycoders

    No audio on Outbound calls on my end

    Here is the setup, Onsite 3cx Server Softphones on-site - Windows 10 Inbound calls: I can hear them and they can hear me. Outbound calls: When I dial out they can hear me but I cannot hear them. This happens about 80% of the time. the other 20% Both can hear. I am at a loss as to why this is...
  19. WindowedOffice

    No Sound on External Calls

    Hello everyone, We've been trying to resolve an issue with calling out externally. When a user answers a call made from our network there isn't any sound from the callers phone or the callees phone. The calls get connected but no audio can be heard either end. This appears to only happen after...

  20. SP6 and remote extensions

    After update to SP6 I have a lot of trouble with remote extensions using STUN. Without any reason no two way audio. PBX hosted on google server or in data center acting on the same way. Mostly we have those issue with remote extension overseas. After PBX reboot they start working again for a...
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