No audio with WebClient calls...

[MidiTélécom]

Hi,

From this topic , i make this topic to help me out, with my issue. First off all, the basic things :

• 3CX Version : Pro Perpetual 16.0.619 (Need to fix the repo for passing updates, i didn't had free time to do it)
• Server OS : Debian 9
• Is the 3CX Server Hosted and where? On premise
• IP Phone Make/Model/Firmware : WebClient
• Provisioning Method: Local / VPN / STUN / SBC : ø
• Trunk Provider or Gateway Make/Model : beroNet 2T0/2FXS ( BFSB2HY )
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: No

So, for resume, when I try to use my WebClient I hear only the audio when the call coming to me (DID or internal call) if, it's me, I call somebody, the call have no audio.
But when I have a call with no audio, when I start recording the audio comes up, I could end the recording, it will be still working fine after.

I try to enable "PBX delivred Audio" on my extension but doesn't change anything, except the thing that even when I start recording the audio doesn't pull off. (so this is worst)

Local or outside does the same scenarios.

Any solutions to try ?

 

[Rhys Haskell]

Hi,

From this topic , i make this topic to help me out, with my issue. First off all, the basic things :

• 3CX Version : Pro Perpetual 16.0.619 (Need to fix the repo for passing updates, i didn't had free time to do it)
• Server OS : Debian 9
• Is the 3CX Server Hosted and where? On premise
• IP Phone Make/Model/Firmware : WebClient
• Provisioning Method: Local / VPN / STUN / SBC : ø
• Trunk Provider or Gateway Make/Model : beroNet 2T0/2FXS ( BFSB2HY )
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: No

So, for resume, when I try to use my WebClient I hear only the audio when the call coming to me (DID or internal call) if, it's me, I call somebody, the call have no audio.
But when I have a call with no audio, when I start recording the audio comes up, I could end the recording, it will be still working fine after.

I try to enable "PBX delivred Audio" on my extension but doesn't change anything, except the thing that even when I start recording the audio doesn't pull off. (so this is worst)

Local or outside does the same scenarios.

Any solutions to try ?

I believe this issue has been fixed on an update so I suggest you upgrade the PBX. It was caused due to a Chrome update. The windows client can be used as a workaround until you can update the PBX.

 

[MidiTélécom]

I believe this issue has been fixed on an update so I suggest you upgrade the PBX. It was caused due to a Chrome update. The windows client can be used as a workaround until you can update the PBX.

Thank you, I did all the update of 3CX and the issue solved !