No Call Queue after installation of V16 with Pro License

[VerifiedNZ]

Version: 16.0.619

So we have just done a fresh install of v16 with a restore from v15.5sp6. We have then bought a license Pro with 4 SC. Having checked around after not seeing our Queues we have then spent the additional amount to go to 8SC as found this was a requiirement.

Have restarted the PBX and refreshed the license however still do not have any queue options

 

[cobaltit]

What does the license page in your management console say?

 

[VerifiedNZ]

Pro Annual
8SC

 

[cobaltit]

Ok we'll that's a good start. Can you elaborate on what 'I don't have any queue options' means? Are you saying you don't see this?



If you don't see that then perhaps you are not logging in as the admin account but instead as an extension with some admin rights?

 

[JohnS_3CX]

Hi,

Please ensure you are logged in with sufficient rights to be able to see all the settings.

You will see an "A" in the top right corner to recognize you are the Admin user account.