No Queue login status update in 3CX MyPhone

[GJHmf]

Hi,

I understand that to get full Queue Statistics in 3CX MyPhone I need to purchase the Call Centre Edition; but even without that, I should be able to see who is logged into a Queue.

Currently on our 3CX Small Busines Edition (v10, SP5), I can be successfully logged into a Queue, but my status in 3CX MyPhone remains as 'Logged Out'.

Is there any way of enabling Logged In/Out state in 3CX MyPhone without going overboard and paying for the full Call Centre Edition?

Thanks,


GJHmf

 

[dcline97]

Yep - we are having the same issue. We can close down MyPhone and restart it, then it shows the correct login/logout status for everyone. Unfortunately pressing F5 does not refresh everyone's status.

So, what it the official status of this situation? Any workarounds besides closing and restarting?

Dave

 

[cfive]

Add me to the list.

The queue status isn't updating in MyPhone accurately. I don't know that it is the only problem, because we are also seeing some flaky behaviour in incoming queue calls - where the wrong extension gets the call (based on priority).

I am ready to go to support with this, but if there is a support person that can say "known issue - fix available or available soon", then I'll wait.

Thanks, Les.

* my, how we miss the call assistant ;-).