no sound from the Incoming calls.

[pconlineshop]

12:26:39.793 StratLink:nHangUp Call(C:8): got Hang-Up from Ln:9742396@itakl; reason: ???
12:26:07.480 CallLegImpl:nConnected Established media channel for Ext.801: remote=10.0.0.31:16482; local=10.0.0.17:7016
12:26:07.480 StratInOut:nConnected Call from Ln:9742396@itakl to Ext.801 is established
12:26:07.480 CallLegImpl:nConnected Established media channel for Ln:9742396@itakl: remote=203.184.16.2:35066; local=125.238.75.119:9008
12:26:06.637 CallConf:nIncoming Incoming call from Ln:9742396@itakl to sip:[email protected]:5060
12:24:56.652 ClientRegs:nSuccess Registration of sip:[email protected] is successful
12:24:56.058 ExtLine::Register_ Send registration for "6499742396"<sip:[email protected]>

 

[pconlineshop]

logs from 3cx for no sound error

14:56:45.294 StratLink:nHangUp Call(C:E): got Hang-Up from Ln:1000@itakl; reason: ???
14:56:13.263 CallLegImpl:nConnected Established media channel for Ext.801: remote=10.0.0.31:7380; local=10.0.0.17:7028
14:56:13.263 StratInOut:nConnected Call from Ln:1000@itakl to Ext.801 is established
14:56:13.263 CallLegImpl:nConnected Established media channel for Ln:1000@itakl: remote=203.184.16.2:35674; local=125.238.73.140:9020
14:56:12.513 CallConf:nIncoming Incoming call from Ln:1000@itakl to sip:[email protected]:5060

 

[Anonymous]

Mate,

Can you provide a bit more information.

For example:
ATA
Type of call eg extension to extension, extension to external, internal to external etc.

Looks like the call is going through, but get disconnected. This can relate to a few things:

- NAT (yep that one again)
- Disconnect due to silence on the line and the call gets terminated, this realates to NAT.
- Firewall, make sure you have all the ports open.

 

[jimmy652001]

inbound not audio

16:33:13.125 StratLink:nHangUp Call(C:1A): Ext.101 hung up call; reason: BYE
16:32:42.843 CallLegImpl:nConnected Call(C:1A): Created audio channel for Ext.101 (192.168.200.15:12848) with third party (192.168.200.12:7086)
16:32:42.812 StratInOut:nConnected Call(C:1A): Setup completed for call from Ln:10003@SPA400 to Ext.101
16:32:32.812 CallConf:nProvisional Call(C:1A): got response from 101
16:32:23.031 CallLegImpl:nConnected Call(C:1A): Created audio channel for Ln:10003@SPA400 (192.168.200.24:10000) with Media Server (192.168.200.12:7084)
16:32:22.875 CallConf:nIncoming Call(C:1A): Incoming call from Ln:10003@SPA400 to sip:10003@192

After I pickup call from ext line. I cannot hear any audio from outsider, and outsider also cannot hear me.

above is the report from the server status.

Please help me.

Regards
Jimmy