We have 3CX Cloud hosted plan with desk phones registered behind an SBC on same network. internal and external calls work correctly
the only issue is that there is no voicemail when receiving a missed or a non answered incoming call from the SIP trunk, instead I get a busy tone after the ring timeout
tested with a ringroup first, then with different extensions desk phone and softphone (3CX app on Windows), same issue
Note: voicemail is working correctly when making calls internally between extensions
Could someone help with this case, thank you!
the only issue is that there is no voicemail when receiving a missed or a non answered incoming call from the SIP trunk, instead I get a busy tone after the ring timeout
tested with a ringroup first, then with different extensions desk phone and softphone (3CX app on Windows), same issue
Note: voicemail is working correctly when making calls internally between extensions
Could someone help with this case, thank you!
