Not getting any ringtone for the incoming calls

[perez.koh]

Hi 3CX Support,

Some of the users use the 3CX Web client on Chrome. They all are facing an issue while receiving incoming calls. There is no incoming call ringtone. They are also using the updated version of Google Chrome.

May I know if there is any solution for this case?

Looking forward to your reply.

Regards,

​

 

[Sean Png]

Hi, can someone advise on this case?

 

[perez.koh]

Can anyone please advise?

 

[perez.koh]

We are still facing the issue. Can anyone please advise?

 

[Charles_3CX]

I can suggest opening a ticket with technical support from your portal.3cx.com. Or you may contact your 3cx reseller to assist you directly with this; the lack of information on forum posts makes it extremely difficult for anyone to assist.

 

[perez.koh]

Hi,

We have contacted our partner on this, and they mentioned the issue with the 3cx extension and need to contact 3cx directly. is there any issue currently with the extension @

NikosT_3CX​

 

[JosIPVG]

If you would start with a detailed and clear description of the issue that is troubling you.

 

[perez.koh]

The issue is Some of the users use the 3CX Web client on Chrome. They all are facing an issue while receiving incoming calls. There is no incoming call ringtone. They are also using the updated version of Google Chrome.

Thank you

 

[perez.koh]

Anyone can help us on the issues

Thanks in advance

 

[Charles_3CX]

Can you please provide us with the answers to the following questions:

The issue you mention is that there is no ringing sound when a call comes into the webclient. Is it that you can not hear the ringing sound? Have you checked what is set for the Ringer under the webclients > Settings > Audio/Video settings?

• What is set for the ringer under the above section?
• Does this occur with all users or just one?
• Do you have headsets connected to the computer? If so, which?
• If no headsets are connected, and The Ringer is set to use the default computer speakers, is the volume level of the computer sound settings set up high?

 

[perez.koh]

Hi,

Is it that you can not hear the ringing sound?
Answer : Yes, right

Have you checked what is set for the Ringer under the webclients > Settings > Audio/Video settings?
Answer : Yes, checked all, affecting all systems, not in a single device

 

[Charles_3CX]

Hi,

Is it that you can not hear the ringing sound?
Answer : Yes, right

Have you checked what is set for the Ringer under the webclients > Settings > Audio/Video settings?
Answer : Yes, checked all, affecting all systems, not in a single device

We will need to check this for then and require a ticket opened to us here as 3cx technical support to do so. Please open a ticket through the portal.3cx.com.

Or you can contact one of our partners to help you:https://www.3cx.com/ordering/find-reseller/