Not getting email for password reset after upgrade. Locked out from admin account!

[GeorgePat]

As per the subject. i noticed that the system does not send emails any more.
Unfortunatley i reseted my password and there is no email to make a new one.
I am locked out of the system.
Hosted 3cx

Any advise is welcome

 

[bitn2]

Ask your partner to open a ticket with 3cx.

 

[GeorgePat]

Ask your partner to open a ticket with 3cx.

funny thing is that 3cx prices the tickets and also our partner prices us! We should pay for problems due to disfunctionality! (?!)

 

[bitn2]

Did you use the 3cx smtp or your own?

 

[DimitrisL_3CX]

Hello @GeorgePat ,

In V20 each extension should have a unique email address configured on the System. Otherwise, the Password reset email will not be sent from the PBX. Can you verify if your extension have a unique email address configured on the system?
If you have a second System Owner extension, then you can log in using that extension's credentials to gain access to the PBX.

If this is not the case, please contact your partner to open us a ticket so we can investigate it further.

 

[VoIPTools]

Please provide additional information:

1. When you say Hosted 3CX, do you mean your 3CX is hosted at Amazon, Google, or 3CX? Where is it hosted.

2. When you say after "the upgrade", what upgrade are we talking about v18 to v20 or V20 U6 to U7?

Given the small amount of information you have provided, I'm going to guess the following:

1. Sour sever is NOT hosted on the 3CX hosting platform, rather, it is hosted somewhere else like Amazon.

2. Further, given that you are unable to login or reset a password after the upgrade, I will assume that you are talking about upgrading from v18 to v20.

I don't know who performed the upgrade, but there are very specific MANDITORY steps you must perform BEFORE you upgrade. from V18 to V20. You should have assigned the System Owner role to at least one user, AND ensured that every user extension has a unique email.

If you did not perform these steps prior to the upgrade, then you would not be able to login, nor could you reset your password.

There are a couple of 3CX blog posts that clearly outline the prerequisites. Here is one: https://www.3cx.com/docs/upgrading-pbx/

 

[GeorgePat]

OK .. it was not because of the upgrade... it was because of the configuration o M365 where for some reason it also changed the SMTP to my 365 account that does not have email .... thank you all for the thinking!