Number of channels when paging

[ccexpert]

Is paging considered using your channel license? For instance if I had the 4 channel license and wanted to page 8 phones. Will only 4 work, will all of them work, will it not work at all?

 

[leejor]

I can't confirm in practice, but, I suspect that, as it is not a two way conversation, a page, would probably be considered as one "call", if that.
It would not make sense to have, say, a four licence system, with perhaps 10 extensions, and only be able to page four sets at one time. And... that would only be, if no one else was engaged in a call.

I'm sure that another member has some practical experience with this.

 

[ccexpert]

Is there a page that shows licenses in use? I guess I could just page and look at the license count in use.

 

[leejor]

I have to assume that it is assessed in the same manner as a ring group. You can have many more ring group member sets "ringing" than your licence allows concurrent conversations.

 

[ccexpert]

3CX support confirmed that a paging group consumes 2 licenses. 1 for the call from the phone paging and 1 to the paging group. No matter how many phones are in the group. Which is exactly how I wanted it to work. Thanks for the replies.

 

[leejor]

Great, I learned something.