Hello everyone,
Since we can only define office hours per PBX, SIP Trunk (Inbound Rules) or per extension, but not per Queue, I am trying to find an alternative approach to make this work for queues as well.
Here is my scenario:
1. Incoming call from a trunk
2. Call goes to Digital Receptionist. DTMF 3 triggers the call to go to the the Queue of the Accounting department
3. That department is there from 08.00-15.00, while the whole office is there from 09:00-17:00.
4. Now, we cannot define office hours for a queue. So, i thought of creating a "virtual" extension that has office hours from 08:00-15:00 and somehow routes the calls to the queue, depending on this virtual extension's status. More specifically, if the extension is available, calls go after 1 second to the Accounting call queue, if the extension is DND (out of office hours) calls go to the Queue's voicemail.
As simple as it may sound, this does not work.
First, we need a way to keep that extension appear as registered even if it does not exactly live on a 3cx client. One way I have found to do that, is by selecting "Ring My Mobile simultaneously". I have set its own number as the mobile and indeed, it appears as registered.
Second problem is that for some reason, it will just not go to DND when its office hours are over, even upon a 3cx server restart. Not sure if this might be related with the "Ring mobile simultaneously" setting.
Any suggestions?
Thank you in advance.
Since we can only define office hours per PBX, SIP Trunk (Inbound Rules) or per extension, but not per Queue, I am trying to find an alternative approach to make this work for queues as well.
Here is my scenario:
1. Incoming call from a trunk
2. Call goes to Digital Receptionist. DTMF 3 triggers the call to go to the the Queue of the Accounting department
3. That department is there from 08.00-15.00, while the whole office is there from 09:00-17:00.
4. Now, we cannot define office hours for a queue. So, i thought of creating a "virtual" extension that has office hours from 08:00-15:00 and somehow routes the calls to the queue, depending on this virtual extension's status. More specifically, if the extension is available, calls go after 1 second to the Accounting call queue, if the extension is DND (out of office hours) calls go to the Queue's voicemail.
As simple as it may sound, this does not work.
First, we need a way to keep that extension appear as registered even if it does not exactly live on a 3cx client. One way I have found to do that, is by selecting "Ring My Mobile simultaneously". I have set its own number as the mobile and indeed, it appears as registered.
Second problem is that for some reason, it will just not go to DND when its office hours are over, even upon a 3cx server restart. Not sure if this might be related with the "Ring mobile simultaneously" setting.
Any suggestions?
Thank you in advance.
