On prem | 3cx V20 U8 call recordings unavailable and call costs not reflecting

[Clinton97]

Hey guys,

Issue 1:

I am having an issue with some of my customers 3cx instances whereby all new call recordings are no longer showing in the 3cx management console.

I have verified that calls are indeed still being recorded and are available on the system itself when connecting to the server and going to the recordings file location, however any new recordings since the update to update 8 do not reflect in the management console, any recordings prior to update 8 do reflect still and are accessable from the management console.

I have conducted a full system reboot/restart via SSH on the unit, tested a fresh call and the call recording is still not reflecting in the management console but the call was indeed recorded and is available when connecting to the unit and browsing the actual file location using WinSCP.

Issue 2:

Call costs are no longer reflecting on the 3cx call reports or on the call log after update 8 and call costs prior to update 8 are reflecting in call logs and reports as intended.

Anyone else experiencing the same issues and have managed to fix it ?

 

[NikosT_3CX]

@Clinton97 can you open a ticket to our support portal about this please ?
We will check this directly.

 

[vectra]

I'm having the same issue. Simply put, the recordings are not appearing after the latest upgrade.

 

[NikosT_3CX]

@vectra please open a ticket as well and we will check it immidiately.

Edit : I can see you aready have a ticket open with Support from Friday.

 

[JamesMcb]

@vectra or @Clinton97 did you manage to get this resolved?

Having the same problem here, although seemingly not related to the upgrade.

Call recording stops appearing in the call recording report after last Friday, no changes were made. The calls are being recorded and exist on the disk.

 

[NikosT_3CX]

@JamesMcb
can you open a ticket to our support portal about this please ?
We will check this directly.