Open URL on incoming call PWA Client v18

[duxi]

Dear Community,

I've setup to open a URL of a CRM where it's not possible to filter for phone numbers over the API yet, it' just a basic URL search with query strings when answering a call.
This works fine for direct calls and blind transfer but I've got a problem with attended transfer:

Whenever the call gets transferred the variable %CallerNumber% contains the internal number of the employee and triggers the URL with it instead of the external callers number.
Is there a way to access the original caller number as variable somehow?



I would be thankful for any help

 

[VasilisV_3CX]

Hi @duxi,

How is the transfer happening? I'm assuming it's an attended transfer? If so, there isn't much we can do since an attended transfer is like a new call entirely.

 

[duxi]

Hi @VasilisV_3CX ,

yes it's only with attended transfer, blind ones are fine.
So there is no option to provide the original number, would it work if the CRM has a API? Then I have to wait for it.

 

[VasilisV_3CX]

Hi @duxi,

Yes, a bit of patience in this case. I'll close this thread and if you need anything else, feel free to open a new thread.