Operator Extension - V7 Potential Bug

[SnAzBaZ]

I have set the Operator Extension to something other than the default 100, however in my call log call's are still being transferred to 100. Also, it appears to be the SIP ID field and not the actual extension number you need to set in that field.

This happens when people press * to connect to the operator via the voicemail menu.

Anyone else notice this, or have I configured something incorrectly ?

Andrew

 

[avraam_mich]

Hi

We are currently working on this issue.

It is recommended you open a support case with support on this so it can be handled via the support system.

regards

 

[SnAzBaZ]

Hi

We are currently working on this issue.

It is recommended you open a support case with support on this so it can be handled via the support system.

regards

I don't have a support contract for 3CX yet, as we have not needed any support. So not sure how I can do that without one!

Thanks

Andrew

 

[N_G]

We are looking into it. If it is a general issue it will be posted to the forum in the v7 thread.